Lessons from a Martial Arts Dojo: A Prolonged Process Model of High-Context Communication

Cole, Benjamin M.

doi:10.5465/amj.2012.0986

Cited by 30 publications

(24 citation statements)

References 76 publications

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“…In story 2, participants reported that they accepted constructive criticism from heart after a long time (three weeks for Mr. Hua) though they were resistant and pretended to receive such painful feedback at the beginning. This phenomenon is consistent with Cole's (2015)…”

Section: Four Contextual Components MIX In Constructive Criticismsupporting

confidence: 91%

The subordinate's side of the story: The practice of contextual components in constructive criticism

Tian

Zhang

2016

Learning, Culture and Social Interaction

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In contrast to the prior constructive criticism literature that has focused on the attributional perspective, we investigate how high context communicators practice contextual cues. Using a multiple-case, inductive study of subordinates' norm violation happened in Chinese organizations, the process model of constructive criticism presents how high context communicators manipulate the contextual components: people evaluate the quality and degree of constructive criticism via the mix of message and spatial context, determine whether accept it at once by relationship context; if not, people spend time to get self-introspection to accept it.

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Section: Four Contextual Components MIX In Constructive Criticismsupporting

confidence: 91%

The subordinate's side of the story: The practice of contextual components in constructive criticism

Tian

Zhang

2016

Learning, Culture and Social Interaction

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“…Chinese customers rarely make explicit public requests for service (Stanworth et al, ). Service providers, consequently, must read and appropriately respond to implicit social cues (i.e., engage in high‐context communication; Cole, ). Active attentiveness means “acting proactively before customers even ask” or “thinking and doing before customers would realize.” Preventive attentiveness, similarly relying on nonverbal social cues and need anticipation, reduces opportunities for negative affects arising from service provision.…”

Section: Resultsmentioning

confidence: 99%

“…Chinese customers rarely make explicit public requests for service (Stanworth et al, 2015). Service providers, consequently, must read and appropriately respond to implicit social cues (i.e., engage in high-context communication; Cole, 2015). Active attentiveness means "acting proactively before customers even ask" or "thinking and doing before customers would realize."…”

Section: Chinese Vocabulary Of Motive and Their Associations With Smentioning

confidence: 99%

Work as good‐minded undertakings and effortless assignments: Chinese meaning of working for hospitality workers and its motivational implications

Hsu

Stanworth

2017

J Organ Behavior

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Meaning of working (MOW) or the understanding of the purpose of working is a cornerstone in organizational behavior. This study answers the call to explain the MOW in Eastern contexts characterized by interdependent identities. We collect our data from hospitality workers in Taiwan, where Chinese Confucian and Taoist cultural precepts are strong. Our findings reveal that our informants use 25 typical vocabularies of motive in establishing and maintaining five salient identities that gain significance through two Chinese work meanings (i.e., good-minded undertakings and effortless assignments). These meanings demonstrate the theoretical contributions of our findings to the MOW literature. We also explore the interplay between our emic findings (grounded in Taoism and Confucianism Chinese cultures) with etic motivation theory to advance understanding of prevention and promotion foci. KEYWORDSChinese, independent and interdependent identity, meaning of working, promotion and prevention foci, vocabulary /journal/job cultural resources (i.e., vocabulary of motives) shape the construction of identity and the emergence of MOW. The literature section ends with a review of MOW in Chinese contexts. Our method section reports a mixed-method study. Findings, next, report the MOW for workers in Taiwan. We then relate the Chinese work meanings to motivations for promotion and prevention foci. Last, the implications are discussed.

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“…Different from the first phase, a more informal, unstructured approach was adopted. Formal interviews are often ineffective in high context cultures like China or Japan (Barkema et al, 2015;Cole, 2015). Many things are left unsaid; and serious business is often conducted in social settings.…”

Section: The Second Phase: Unstructured Elite Interviewing In Social mentioning

confidence: 99%

Why Have All Western Internet Firms (WIFs) Failed in China? A Phenomenon-Based Study

2019

AMD

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This study would not have been possible without the generous support from a very large number of people during the data collection and analysis, and I thank the senior executives and others who participated in this research for sharing their insights. I would also like to thank Professor Andrew Pettigrew and Professor Stefan Haefliger for their valuable advices on using phenomenon based research; and many other colleagues for helpful discussions on how some of the ideas could be better presented. The paper benefited hugely from extensive discussions with Dr Maggie Zeng, Dr Mark Loon and Dr Vinh Sum Chau, particularly around some of the key factors under the inside view; and with Sarah Li and Jeffrey Li about the emic and etic approaches. Last but not least, I am very grateful to the editor, Professor Paul Ingram and two anonymous reviewers for their extensive suggestions and constructive criticisms which really helped improve the paper.

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Lessons from a Martial Arts Dojo: A Prolonged Process Model of High-Context Communication

Cited by 30 publications

References 76 publications

The subordinate's side of the story: The practice of contextual components in constructive criticism

The subordinate's side of the story: The practice of contextual components in constructive criticism

Work as good‐minded undertakings and effortless assignments: Chinese meaning of working for hospitality workers and its motivational implications

Why Have All Western Internet Firms (WIFs) Failed in China? A Phenomenon-Based Study

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