Learning to co-produce? The perspective of public service professionals

Tuurnas, Sanna

doi:10.1108/ijpsm-04-2015-0073

Cited by 83 publications

(90 citation statements)

References 36 publications

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“…When professionals perceive more autonomy in co-production, this increases the likelihood they are engaged in co-production (Van Eijk et al 2017a). Furthermore, studies show that organizational culture can be either stimulating or hindering for professionals to feel engaged (Van Eijk et al 2017a;Tuurnas 2015). Organizational culture manifests itself in institutions, social relations and habits, and originates largely in management or leadership (Normann 2007: 214-215).…”

Section: Being Engaged In Co-productionmentioning

confidence: 99%

“…Earlier studies show that not all citizens and professionals are engaged in co-production equally or for similar reasons (Van Eijk and Steen 2014;Tuurnas 2015). Professionals, for example, differ in the extent to which they are convinced of the importance and impact of co-production, and the extent to which they feel personally involved (Van Eijk et al 2017a).…”

Section: Introductionmentioning

confidence: 99%

“…This broadened our insights on issues like who the co-producing partners are, the objectives of co-production, the specific elements of public services or outcomes that are co-produced, the (potential) results/effects of co-production, and how the co-production process is organized (Voorberg et al 2015;Loeffler and Bovaird 2016). Gradually, scholars also start to address the question why citizens and public professionals are willing and able to co-produce; or, differently phrased, why they engage in co-production of public services (e.g., Van Eijk and Steen 2016;Bovaird et al 2015;Van Eijk et al 2017a;Tuurnas 2015).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Helping Dutch Neighborhood Watch Schemes to Survive the Rainy Season: Studying Mutual Perceptions on Citizens’ and Professionals’ Engagement in the Co-Production of Community Safety

Eijk

2017

Voluntas

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Despite the growing research interest in coproduction, some important gaps in our knowledge remain. Current literature is mainly concerned with either the citizens or professionals being involved in co-production, leaving unanswered the question how co-producers and professionals perceive each other's engagement, and how this is reflected in their collaboration. This study aims to answer that question, conducting an exploratory case study on neighborhood watch schemes in a Dutch municipality. Empirical data are collected through group/individual interviews, participant observations, and document analysis. The results show that the perceptions citizens and professionals hold on their co-production partner's engagement indeed impact on the collaboration. Moreover, for actual collaboration to occur, citizens and professionals not only need to be engaged but also to make this engagement visible to their co-production partner. The article concludes with a discussion of the practical implications of these findings.

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Section: Being Engaged In Co-productionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Helping Dutch Neighborhood Watch Schemes to Survive the Rainy Season: Studying Mutual Perceptions on Citizens’ and Professionals’ Engagement in the Co-Production of Community Safety

Eijk

2017

Voluntas

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“…Van Steen (2014, 2016) conducted empirical research in Belgium and the Netherlands into the motivations of citizens to co-produce, and concluded that these motivations are based on a combination of three factors -community oriented drivers, self-interest, and finally a perception of the difficulty of co-production and the extent of their ability to contribute. On the side of the 'regular service providers', Tuurnas (2015) studied why professionals take part in co-production and how they manage the introduction of co-production pilot projects. In the case study she examined in Finland, she found that a dramatic change in culture was needed from the side of professionals, an argument which has been made previously (Bovaird, 2007).…”

Section: Empirical Evidence Of Co-productionmentioning

confidence: 99%

Co-production and the third sector: A comparative study of England and France

McMullin¹

2018

Preprint

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This thesis explores co-production between citizens and third sector professionals in England and France. I focus on five community regeneration organisations in Sheffield, England, and five in Lyon, France, followed by an analysis of comparator organisations in two further sectors of activity -parents' organisations, and projects to reduce older people's loneliness. The research is based on 57 semi-structured interviews, as well as event observations and documentary analysis. I employ an analytical framework of institutional logics to explore the ways in which the rules, practices and narratives of the case study organisations are specific to their city and national contexts and how these in turn drive and shape co-production practices.The study finds that while the Sheffield organisations are characterised by an assimilation of the state, community and market logics, the Lyon organisations demonstrate a blend of a 'Napoleonic state' logic, and a 'local solidarity' (rather than community) logic. These different combinations of logics illuminate two approaches to co-production. In France, co-production is informed by notions of citizenship, solidarity and participative democracy, leading to a greater focus on citizen involvement in organisational governance and greater influence of rules as an enabler and constraint to co-production. In Sheffield, co-production is seen as a way to improve communities, services and outcomes, and we therefore see more pragmatic attention to co-design and co-delivery activities. This thesis provides an important contribution both to co-production theory as well as to policy and practice, by demonstrating some of the cultural and contextual subjectivity of coproduction, which has been overlooked in previous studies. In addition, employing institutional theory to study co-production enables me to produce evidence of meso and macro level factors that influence co-production behaviour.ii ACKNOWLEDGEMENTS

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“…2) Participative co-production (Tuurnas, 2015), which goes beyond the operational level and concerns simultaneously co-planning, co-design and co-delivery of existing services;…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Reading Public Service Co-Production through the Lenses of Requisite Variety

Ciasullo¹,

Palumbo²,

Troisi³

2017

IJBM

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This paper conceives municipalities as Smart Local Service Systems (SLSS), where co-production and variety perform as key resources to merge service quality and sustainability. The attention is focused on local public transport services, where users' involvement in value creation process is considered to be especially relevant. A narrative case study is presented, concerning the mobility service system of the municipality of Bologna (Italy). The research focused on the SMARTIP (Smart Metropolitan Areas Realised Through Innovation & People) European project, which was aimed at enhancing service quality and sustainability through citizens' empowerment and co-production. Citizens' involvement in co-planning and co-designing local transport services was found to be critical to improve service quality. Citizens' empowerment process allows to establish a co-creating relationship among the different stakeholders who are involved in urban mobility, paving the way for their engagement in devising, implementing and assessing transportation services. Public managers should take into consideration the role of value co-creation to enhance the responsiveness of public sector organizations and to achieve increased smartness. On the one hand, a citizens' empowerment process is required to foster their participation in service co-production; on the other hand, citizens' involvement engenders a virtuous cycle, encouraging the latter in co-producing public services. This paper represents one of the first attempts to examine service co-production in light of the requisite variety perspective. Co-production allows to merge competing purposes by activating the citizens' sleeping assets and by absorbing external variety through the creation of internal variety.

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Learning to co-produce? The perspective of public service professionals

Cited by 83 publications

References 36 publications

Helping Dutch Neighborhood Watch Schemes to Survive the Rainy Season: Studying Mutual Perceptions on Citizens’ and Professionals’ Engagement in the Co-Production of Community Safety

Helping Dutch Neighborhood Watch Schemes to Survive the Rainy Season: Studying Mutual Perceptions on Citizens’ and Professionals’ Engagement in the Co-Production of Community Safety

Co-production and the third sector: A comparative study of England and France

Reading Public Service Co-Production through the Lenses of Requisite Variety

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