Lean Office – escritório enxuto: estudo da aplicabilidade do conceito em uma empresa de transportes

Evangelista, Clésia de Souza; Grossi, Fernanda Machado; Bagno, Raoni Barros

doi:10.18407/issn.1983-9952.2013.v5.n1.p462-471

Cited by 11 publications

(17 citation statements)

References 3 publications

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“…Ohno (1997) has identified seven types of waste that may have an impact on a productive system, away from the ideal Lean concept. They are: i) Overproduction: Overproducing or before need; ii) Waiting: Idle periods of people, parts and information, with long lead times; iii) Excessive transportation: Excessive movement of people, information or parts, producing unnecessary expenditure of capital, time and energy; iv) Inadequate processes: Use of wrong tools, systems or procedures; v) Unnecessary inventory: Excessive storage and lack of information or products, resulting in excessive costs and poor performance of client service; vi) Unnecessary movement: Disorganization of the work environment, resulting in low performance of the ergonomic aspects and frequent loss of items; and vii) Defective products: Product quality problems or poor performance in delivery (Evangelista et al, 2015;Hallam and Contreras, 2016). Below are the concepts of Lean Offices.…”

Section: Lean Manufacturingmentioning

confidence: 99%

“…These concepts have real conditions of being applied in non-productive areas, which is defined as Lean Office when applied in administrative areas, aiming at eliminating elements that do not add value to their processes, reducing time, waste and having greater quality in meeting clients' needs (Evangelista et al, 2015;Vidolin, 2015). The Lean Office concept adheres to the flow of information that does not follow material or manufacturing processes.…”

Section: Lean Officementioning

confidence: 99%

“…Becoming Lean requires a change of mindset, learning and facing change, continually increasing the visualization of waste and its elimination. Lean thinking is a way of doing more with less, less effort, less equipment, less time and less space, more and more approaching the ideal of meeting clients' needs and delivering exactly what they want (Tapping and Shuker, 2010;Evangelista et al, 2015). The need for companies to become increasingly efficient or "lean" in order to survive in a competitive and borderless market, there is a need to implement the Lean principle, not only in manufacturing processes, but also in offices and industry sectors services, where it is called 'Lean Office'.…”

Section: Introductionmentioning

confidence: 99%

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Lean Office: Study on the Applicability of the Concept in a Design Company

Sastre¹,

Saurin²,

Echeveste³

et al. 2018

Proceedings of the DESIGN 2018 15th International Design Conference

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This study has explored the applicability of the concepts related to Lean Manufacturing with focus on service areas, specifically in an office specialized in graphic design of packaging. Through a case study it was possible to deploy and analyse the value stream map of the company's overall processes. This map has assisted in identification of waste situations and in proposing improvements in the process. It is concluded that Lean concepts have been presented as promising in a graphic design company and are potentially applicable in creative companies.

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Section: Lean Manufacturingmentioning

confidence: 99%

Section: Lean Officementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Lean Office: Study on the Applicability of the Concept in a Design Company

Sastre¹,

Saurin²,

Echeveste³

et al. 2018

Proceedings of the DESIGN 2018 15th International Design Conference

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“…Dado que esta filosofia é focada em processos, e todas as organizações podem ser consideradas conjuntos de processos orientados para a geração de valor para seus consumidores, o Lean Thinking pode ser aplicado a vários tipos de organizações (AHERNE; WHELTON, 2010). Exemplos de aplicações bemsucedidas são as aplicações em áreas administrativas e de saúde, chamadas de Lean Office e Lean Healthcare, respectivamente (AHERNE; WHELTON, 2010;EVANGELISTA;GROSSI;BAGNO, 2013).…”

Section: Revisão Bibliográficaunclassified

“…Tal fato ressalta a importância da aplicação dos princípios da filosofia Lean às nas atividades administrativas, de pesquisa e desenvolvimento, e serviço ao consumidor, tipicamente realizadas no setor administrativo das empresas (CHEN;COX, 2012). Tal variante da Produção Enxuta é denominada Lean Office (EVANGELISTA; GROSSI; BAGNO, 2013).…”

Section: Introductionunclassified

Lean Office: Uma aplicação no Departamento de Marketing de uma instituição financeira

Ishizaka¹,

Dinis²,

Watanabe³

et al. 2017

P&P

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Lean Office: Uma aplicação no Departamento de Marketing de uma instituição financeira RESUMOO presente artigo trata de uma breve apresentação teórica da metodologia Lean Office (seus conceitos e ferramentas) e de um estudo de caso feito a partir de observações diretas em uma operação do departamento de Marketing de uma grande instituição financeira sediada no Brasil. O estudo de caso teve como objetivos principais realizar: um mapeamento das atividades presentes na operação, a identificação de processos que não agregavam valor ao produto final e uma proposta de melhorias a partir da aplicação da metodologia Lean Office visando a redução do lead-time do processo. Para isso, foram apresentados mapas de fluxo de valor do estado atual e futuro para uma das famílias de produtos, ressaltando as adaptações necessárias para alcançar o resultado desejado. O fato de o processo lidar com arquivos digitais e produzir um produto totalmente personalizável exigiu adaptações das ferramentas e conceitos básicos do Lean Office. Ideias e solução propostas pelos autores foram discutidas até se chegar a um consenso quanto ao modelo mais adequado a ser adotado. Optou-se pela criação de um banco de dados, similar a um supermercado da metodologia tradicional, e da definição de um Gestor de Processo (Gestor do Fluxo de Valor). Por fim, a aplicação dos conceitos 42 possibilitou uma redução de 32% do lead-time total da operação, passando de 31 dias para 21 dias, resultado significativo e capaz gerar grandes impactos na área. Palavras-chave: Lean Office, mapa de fluxo de valor, instituição financeira ABSTRACTThis paper presents a brief theoretical presentation of the Lean Office methodology (its concepts and tools) and a case study based on direct observations of a process in the marketing department of a major financial institution headquartered in Brazil. The case study had, as main objectives, to accomplish: a mapping of activities present in the process, the identification of the processes that do not add value to the final product and a proposal for improvements through the application of the Lean Office methodology aimed at reducing the lead-time of the process. In order to achieve that, current state and future state value stream maps for one of the product families were elaborated, highlighting the adjustments needed to achieve the desired results. The fact that the process deals with digital files and produce a fully customizable product required adjustments to the basic tools and concepts of Lean Office. Ideas and solutions proposed by the authors were discussed to reach a consensus on the most appropriate model to be adopted. The creation of a data base, similar to a supermarket in the traditional methodology, and the definition of a Value Stream Manager were the main improvements proposed. Finally, the application of the concept enabled a reduction of 32% of the total lead-time of the operation, i.e. from 31 days to 21 days, which is a significant result and can generate great impact in the area.

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Development and Implementation of Dashboards for Operational Monitoring Using Participatory Design in a Lean Context

Martins

Alves

Leão

2017

Advances in Intelligent Systems and Computing

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Lean Office – escritório enxuto: estudo da aplicabilidade do conceito em uma empresa de transportes

Abstract: RESUMO Este estudo explorou a aplicabilidade dos conceitos relacionados ao Lean

Cited by 11 publications

References 3 publications

Lean Office: Study on the Applicability of the Concept in a Design Company

Lean Office: Study on the Applicability of the Concept in a Design Company

Lean Office: Uma aplicação no Departamento de Marketing de uma instituição financeira

Development and Implementation of Dashboards for Operational Monitoring Using Participatory Design in a Lean Context

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