Given the seriousness of the results of the COVID-19, countries had to intensify their efforts to confront this pandemic, and put plans to manage this crisis to face its severe economic, health, educational, and social consequences. That is why state institutions are keen to use various strategies that emphasize participation among workers in these institutions and all members of society, and collective decisionmakers in thinking and implementation, then follow-up and evaluate. And they are also keen in activating these strategies through forming committees, work teams, organizing data on crises, preparing, and training individuals to face this pandemic and reduce its destructive effects. The inability of decision-makers to make critical decisions in times of crises and inconsistencies in making them, as well as the lack of efficiency in developing good political standards, lack of skills, in addition to protocols, and the environment that are not supportive of making such decisions in times of crisis, is a matter of concern that may result in heavy losses on all levels, highlighting the need to conduct this study to generate a broad conceptual theory about the role of decision-makers in times of crisis (COVID-19 pandemic as a model) to illustrate how the decision-makers should make positive decisions in crisis, strategies, and skills and roles of them in crisis management. 1.1 | Crisis management Al-Helou (2011) stated that crisis management is an administrative approach to deal with crisis conditions and to prepare and plan of how to confront them, which is an administrative method that primarily depends on the ability to predict crises and develop scenarios for them through examining and diagnosing weaknesses in administrative organization and placing them under close supervision in anticipation of their explosion and the emergence of a genesis. The science of crisis management as an intermediate field between sociology, psychology, and other social sciences, which led to its development according