Leadership Selection with the Fuzzy Topsis Method in the Hospitality Sector in Sultanahmet Region

Abstract

The changing perception towards leadership reveals that different leadership types are felt to be needed to deal with different problems that modern organizations face. Even though there is lots of research which focuses on the effects of different leadership types on organizations’ performance, there is no research to be found which only focuses on employees’ perceptions. Therefore, this paper aimed to figure out the most important leadership characteristic for employees and their choice of leaders to work with. In order to reach these goals, a two-sectioned survey was given to eight hospitality employees in the Sultanahmet Region. Since the evaluations of the employees are subjective, the answers were analyzed with the Fuzzy TOPSIS method by transfiguring the verbal assessments of the participants into numbers to ease the decision-making process. With regard to the results, the most important leadership characteristics discovered were: being a guide to the followers, being capable of creating mission and vision, and encouraging the followers. According to employees’ leader choices, the results showed that the hospitality employees in the Sultanahmet region mostly want to work with Transformational Leaders. Considering the implementation and the results, this paper is important as a pioneering study, which will fill the gap in the literature about investigating employees’ leadership preferences and choices.

Assessment and Ranking of the Behavioural Leadership Model in the Process of Implementing Reforms in Public Sector of the Republic of Serbia Using the PIPRECIA Method

“…Some of the researchers used a survey questionnaire, others applied different instruments such as critical incidents, journaling, observation, interviews to collect data on leader behaviour [35] (p. 459). Ulucan and Yavuz Aksakal (2022) applied the Fuzzy Topsis Method during the selection of leaders in the hospitality sector [68]. The application of the PIPRECIA method has not yet been used to evaluate the behaviour model of leaders or managers; that is, this method has not yet been applied to solve multi-criteria decision-making problems, especially in the public sector.…”