Last Mile: Die letzten – und teuersten – Meter zum Kunden im B2C ECommerce

Schnedlitz, Peter; Lienbacher, Eva; Waldegg-Lindl, Barbara; Waldegg-Lindl, Marianne

doi:10.1007/978-3-658-01986-0_10

Cited by 15 publications

(5 citation statements)

References 11 publications

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“…They also found that convenience in receiving the order at the accurate time and the fast delivery is more important than the product's actual price [20]. Schnedlitz stated that online grocery shopping users prefer home delivery (door-to-door delivery) instead of alternative delivery solutions like a collection delivery point [21]. Blauwens [19] stated that the logistics services in the last mile delivery play a significant role and an excellent opportunity to induce and attract customers.…”

Section: B Customer Behaviour and Last Milementioning

confidence: 99%

See 1 more Smart Citation

COVID-19 Impact on Online Purchasing Behaviour in Oman and the Future of Online Groceries

AL-Hawari

Balasa

Slimi

2021

EJBMR

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This paper studies the impact of COVID-19 on customers purchasing behaviour and predicts the future of logistics movements in online groceries in Oman. The paper aims to study the impact of COVID-19 on electronic groceries and E-Shoppers purchasing behaviour and investigate the future of online groceries. The research used an online qualitative survey that targeted the grocery consumers in Oman, including citizens and residents, to evaluate their purchasing behaviour and satisfaction with online grocery shopping in Oman. The survey was reinforced by interviews to analyze the future of logistics movements in online groceries in Oman by interviewing two CEOs of local electronic groceries, one logistics services providing company and three consumers. The results revealed that the COVID-19 pandemic contributed to a change in consumer behaviour where it encouraged many people to shift their grocery shopping lifestyle from traditional to online. However, the future of electronic grocery logistics movements in Oman is still not precise due to the current situations of the covid-19 and the lifestyle of Omani citizens. Though, the future of electronic groceries in Oman has a great future, especially with the increase of Oman's online shopping users due to the Covid-19. Findings revealed that COVID-19 had changed customers' purchasing behaviour. The participants suggested that Omani electronic groceries improve the efficacy of their services to attract more customers. They also recommended providing and adding various products that customers may require in all Omani cities rather than only limited cities.

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Section: B Customer Behaviour and Last Milementioning

confidence: 99%

“…5 is showing the age level of the participants who participate in the survey answer. 123 of participants' ages range between (18)(19)(20)(21)(22)(23)(24)(25), and they form 59.1% of the participants. 55 of participants' ages range between (26)(27)(28)(29)(30), and they constitute 26.4% of the participants.…”

Section: Female Malementioning

confidence: 99%

COVID-19 Impact on Online Purchasing Behaviour in Oman and the Future of Online Groceries

AL-Hawari

Balasa

Slimi

2021

EJBMR

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“…The problem here, however, is that consumers often are often not present at the time of delivery, which triggers further delivery attempts and additional trips. There are concepts to avoid this problem and enable more sustainable delivery, such as click-and-collect, which involve self-collection by the consumer from the store or a packing station (Mangiaracina et al 2019;Schnedlitz et al 2013).…”

Section: Last Mile Definition and Delivery Optionsmentioning

confidence: 99%

“…Thereby, we observe that individual order frequencies trigger large numbers of individual shipments of single orders with single packages. Consequently, the utilization of transport means decreases (Pronello et al 2017;Schnedlitz et al 2013). From a consumer's point of view, there is also a rising desire for more individuality in the delivery of online ordered goods (Witten and Schmidt 2019).…”

Section: Introductionmentioning

confidence: 99%

Modeling Individualized Sustainable Last Mile Logistics

Trapp

Luttermann

Rippel

et al. 2021

Dynamics in Logistics

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The online grocery trade has received an additional boost from the Covid pandemic. The delivery of such purchases places particular demands on last mile logistics since consumers demand more and more individualized delivery options, e.g., regarding the delivery arrival or the type of transport. At the same time, many consumers are becoming more environmentally conscious, so there is a need to examine further how this particular consumer behavior affects the sustainability of deliveries. This paper develops and presents a simulation model, which considers grocery delivery under different framework conditions. The examined scenarios show that a change in consumer behavior directly impacts last mile logistics systems, mainly by increasing the total number of orders and a slight reduction in emissions through improved vehicle utilization. Nevertheless, the results show that without sufficiently high utilization of delivery vehicles, shopping trips by private car may cause fewer emissions.

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“…Just 2018: 5; open4innovation 2019). Mehr als 50 Prozent der Kosten bei der Paketlieferung fallen auf der letzten Meile an (vgl Schnedlitz et al 2013…”

unclassified

Zustellroboter als Lösung für die letzte Meile in der Stadt?

Leerkamp

Soteropoulos

Berger

2021

AVENUE21. Politische Und Planerische Aspekte Der Automatisierten Mobilität

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ZusammenfassungDer städtische Güterverkehr nimmt eine immer wichtigere Rolle im Bereich der urbanen Mobilität sowie auch in der städtischen Verkehrspolitik ein, da der E-Commerce boomt: Die Digitalisierung bringt es mit sich, dass immer öfter Waren über das Internet bestellt werden, wodurch sich auch der Lieferverkehr stark erhöht hat (vgl. Muschkiet/Schückhaus 2019: 358; Deutsche Bundesregierung 2019: 44f.). Es bedarf daher neuer nachhaltiger Lösungen und Konzepte in der urbanen Logistik, wobei besonders die letzte Meile infolge fehlender Bündelung und großer Aufwände eine wesentliche Herausforderung darstellt (vgl. Gerdes/Heinemann 2019: 399; Buthe et al. 2018: 30; Lierow/Wisotzky 2019). Gleichzeitig entstehen neue Zustellformen wie etwa Zustellroboter (vgl. Baum et al. 2019: 2455; Jennings/Figliozzi 2019: 317), denen ein großes Potential für die letzte Meile zugeschrieben wird.

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Last Mile: Die letzten – und teuersten – Meter zum Kunden im B2C ECommerce

Cited by 15 publications

References 11 publications

COVID-19 Impact on Online Purchasing Behaviour in Oman and the Future of Online Groceries

COVID-19 Impact on Online Purchasing Behaviour in Oman and the Future of Online Groceries

Modeling Individualized Sustainable Last Mile Logistics

Zustellroboter als Lösung für die letzte Meile in der Stadt?

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