Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa)

Napitupulu, Darmawan

doi:10.17933/jppi.2016.060203

Cited by 17 publications

(20 citation statements)

References 5 publications

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“…In researching the use of information technology such as voluntary, the measure of success is usually based on user acceptance. In the environment of use is voluntary, the end user has full freedom whether the user will use or leave the technology [3][4].…”

Section: Introductionmentioning

confidence: 99%

Validity Testing of Technology Acceptance Model Based on Factor Analysis Approach

Napitupulu

Kadar

Jati

2017

IJEECS

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Successful implementation of Information Technology can be judged or predicted from the user acceptance. Technology acceptance model (TAM) is a model that is built to analyze and understand the factors that influence the acceptance of the use of technologies based on Keywords: TAM, Model, Testing, Validity, Factor AnalysisCopyright © 2017 Institute of Advanced Engineering and Science. All rights reserved. IntroductionTechnology acceptance model (TAM) studies have been used widely in the field of information systems or information technology (IS/IT) in order to obtain a more comprehensive perspective and a better explanation of the process of acceptance of technology on individuals [1]. TAM concept developed by Davis (1989) offers a simple yet powerful explanation related to technology acceptance and usage behavior [2]. In other words, TAM is a model that is built to analyze and understand the factors that influence the acceptance of the use of technologies based on the user's perspective. TAM model actually adopted from the model theory of reasoned action (TRA), namely the theory of reasoned action with the premise that a person's reaction and perception to something will determine the attitude and behavior of the person. Reactions and perceptions of users of information technology (IT) will affect his attitude in the acceptance of these technologies. TRA models adapted by Davis [2] to predict behavior and user acceptance of the technology and explain the factors that encourage the user.One of the factors that can influence it is the user's perception of the usefulness and ease of use of IT as an act that is reasonable in the context of technology users, so the reason someone in to see the benefits and ease of use of IT to make the action/behavior of people such as the benchmark in the reception a technology. In other words, IT usage behavior preceded by their perceptions of the benefits (perceived usefulness) and perceptions of the ease of use (perceived ease of use). Both of these components when associated with TRA are part of faith. Based on Davis [2], the level of IT utilization by the user will be largely determined by the level of user acceptance, while acceptance of the users themselves can be predicted from the perception of the benefits or "how beneficial the technology (to increase of productivity)" and perceived ease of use, or "how easily these technologies can used (less effort to use)". Both of these variables could explain the behavioral aspects of users of the technology. Thus through TAM, it can be seen why a technology that has been developed can be accepted or not by the user. Additionally TAM can answer questions from the many technology or systems failed in implementation. Measurement of user satisfaction is usually used in research where the use of information technology is mandatory or directed (must be).

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Section: Introductionmentioning

confidence: 99%

Validity Testing of Technology Acceptance Model Based on Factor Analysis Approach

Napitupulu

Kadar

Jati

2017

IJEECS

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“…The analysis carried out in the IPA is the suitability level analysis, gap level analysis and quadrant analysis by mapping the priority scale to each quadrant according to the perspective of interest and performance produced (D. Napitupulu, 2016) After that, it can determine recommendations for priority attributes. The results of the IPA analysis by calculating the average value (mean) of each attribute in each dimension of e-Govqual.…”

Section: Ipa Approachmentioning

confidence: 99%

E-Government Service Quality Using E-GovQual Dimensions Case Study Ministry of Law and Human Rights DIY

Wijatmoko

2020

icse

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Regional Office of the Ministry of Law and Human Rights DIY organizes a variety of public services using information technology, including correctional services, immigration services, general legal administration services, intellectual property services, communication services, data and information services, and others administrative services. All of these services cannot be separated from the role of information technology to provide services that are fast, cheap, effective and reliable to the public. This study was conducted to assess the quality Ministry of Law and Human Rights DIY e-Government service using e-GovQual dimensional framework as a best practice. This study include quantitative research involving a number of respondents for the survey. This research question based on the dimensions of e-Govqual and represent the attributes of each dimension of e-GovQual to assess the quality of Ministry of Law and Human Rights DIY e-Government service. The question must pass the validation test using Cronbach’s α. The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e-GovQual. The Importance Performance Analysis (IPA) method helps e-Govqual to measure the level of importance and level of performance of each e-Govqual attribute by classifying it in the Cartesian quadrants, which can help ensure the quality of e-Government services according to the needs and expectations of citizens as service user. Values in IPA (concentrating here, continuing to work well, low priority, and possibly overdoing it) will be the value of quality e-Government services. The results of this study are expected to give priority as a recommendation for Information and Communication Technology to the development of e-Government services in order to improve service quality.

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“…The government must be able to utilize the potential of Information and Communication Technology to improve the ability to process, manage, distribute and distribute quality information and services to the public. In turn, all government institutions, the public and the business world are able to make optimum use of government information and services [3].…”

Section: Introductionmentioning

confidence: 99%

Evaluation of e-Government Service Quality Using e-GovQual Dimensions Case Study Regional Office Ministry of Law and Human Rights DIY

Wijatmoko

Siregar

2020

IJID

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Regional Office of the Ministry of Law and Human Rights DIY organizes a variety of public services using information technology, including correctional services, immigration services, general legal administration services, intellectual property services, communication services, data and information services, and other administrative services. None of these services can be separated from the role of information technology to provide services that are fast, cheap, effective and reliable to the public. This study was conducted to assess the quality Ministry of Law and Human Rights DIY e-Government service using e-GovQual dimensional framework as a best practice. This study includes quantitative research involving a number of respondents for the survey. Research questions are based on the dimensions of e-Govqual and represent the attributes of each dimension of e-GovQual to assess the quality of Ministry of Law and Human Rights DIY e-Government service. The question must pass the validation test using Cronbach’s α. The processing of data using confirmatory factor analysis to obtain the main factors that affect each of the dimensions of e-GovQual. The Importance Performance Analysis (IPA) method helps e-GovQual to measure the level of importance and level of performance of each e-GovQual attribute by classifying it in the Cartesian quadrants, which can help ensure the quality of e-Government services according to the needs and expectations of citizens as service user. Values in IPA (concentrating here, keeping up the good work, low priority, and possible overkill) will be the value of quality e-Government services. The results of this study are expected to give priority as a recommendation for Information and Communication Technology to the development of e-Government services in order to improve service quality.

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Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa)

Cited by 17 publications

References 5 publications

Validity Testing of Technology Acceptance Model Based on Factor Analysis Approach

Validity Testing of Technology Acceptance Model Based on Factor Analysis Approach

E-Government Service Quality Using E-GovQual Dimensions Case Study Ministry of Law and Human Rights DIY

Evaluation of e-Government Service Quality Using e-GovQual Dimensions Case Study Regional Office Ministry of Law and Human Rights DIY

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