Successful implementation of Information Technology can be judged or predicted from the user acceptance. Technology acceptance model (TAM) is a model that is built to analyze and understand the factors that influence the acceptance of the use of technologies based on Keywords: TAM, Model, Testing, Validity, Factor AnalysisCopyright © 2017 Institute of Advanced Engineering and Science. All rights reserved. IntroductionTechnology acceptance model (TAM) studies have been used widely in the field of information systems or information technology (IS/IT) in order to obtain a more comprehensive perspective and a better explanation of the process of acceptance of technology on individuals [1]. TAM concept developed by Davis (1989) offers a simple yet powerful explanation related to technology acceptance and usage behavior [2]. In other words, TAM is a model that is built to analyze and understand the factors that influence the acceptance of the use of technologies based on the user's perspective. TAM model actually adopted from the model theory of reasoned action (TRA), namely the theory of reasoned action with the premise that a person's reaction and perception to something will determine the attitude and behavior of the person. Reactions and perceptions of users of information technology (IT) will affect his attitude in the acceptance of these technologies. TRA models adapted by Davis [2] to predict behavior and user acceptance of the technology and explain the factors that encourage the user.One of the factors that can influence it is the user's perception of the usefulness and ease of use of IT as an act that is reasonable in the context of technology users, so the reason someone in to see the benefits and ease of use of IT to make the action/behavior of people such as the benchmark in the reception a technology. In other words, IT usage behavior preceded by their perceptions of the benefits (perceived usefulness) and perceptions of the ease of use (perceived ease of use). Both of these components when associated with TRA are part of faith. Based on Davis [2], the level of IT utilization by the user will be largely determined by the level of user acceptance, while acceptance of the users themselves can be predicted from the perception of the benefits or "how beneficial the technology (to increase of productivity)" and perceived ease of use, or "how easily these technologies can used (less effort to use)". Both of these variables could explain the behavioral aspects of users of the technology. Thus through TAM, it can be seen why a technology that has been developed can be accepted or not by the user. Additionally TAM can answer questions from the many technology or systems failed in implementation. Measurement of user satisfaction is usually used in research where the use of information technology is mandatory or directed (must be).

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Agency X has implemented ISO 9001 with periodic evaluation. The research objective was to determine the quality of testing services. Measurement data for 2015, 2016, and 2017. The methodology used is quantitative descriptive narrative, data collection by a survey, observation, and interviews. Based on internal calculations of agency X, Permenpan number 14 of 2017, and 5 servqual dimensions. Results calculation of customer satisfaction in 2015, 2016, and 2017 have achieved the quality target. Customer dissatisfaction gap by 25% annually, one of the reasons is the duration of testing time that exceeds the provisions, due to additional requests from customers.