Knowledge network modelling to support decision-making for strategic intervention in IT project-oriented change management

Abstract

This paper focuses on knowledge management to enhance decision support systems for strategic intervention in IT project-oriented change management. It proposes a model of change management knowledge networks (CMKNM) to support decision by tackling three existing issues: insufficient knowledge traceability based on the relationships between knowledge elements and key factors; lack of procedural knowledge to provide adequate policies to guide changes; and lack of "lessons learned" documentation in knowledge-bases. A qualitative method was used to investigate issues surrounding knowledge mobilisation and knowledge networks. Empirical study was undertaken with industries to test the CMKNM. Results are presented from the empirical study on the key factors influencing knowledge mobilisation in IT project-oriented change management, knowledge networks and connections. The CMKNM model allows key knowledge mobilisation factors to be aligned with each other; it also defines the connections between knowledge networks allowing knowledge to be mobilised by tracing knowledge channels to support decision.

11. A relação da tomada de decisão com a inteligência competitiva e com a gestão do conhecimento

“…Um modelo pode considerar elementos como o tipo de mensagem / conteúdo transferido entre indivíduos, os indivíduos que são alvo de determinadas mensagens, e as ferramentas e processos que dão suporte à Gestão do Conhecimento. As redes de conhecimento mapeadas permitem mobilizar conhecimento específico em processos de tomadas de decisão, provendo rastreabilidade e a conexão de conhecimento processual a lições aprendidas, conforme a informação de resultados de decisões efetuadas (Alkhuraiji, Liu, Oderanti, Annansingh & Pan, 2014).…”

“…Neste caso, por estratégia de Gestão do Conhecimento entende-se a forma de gestão do potencial de conhecimento da empresa, analisando os pontos problemáticos do processo de gestão da Gestão do Conhecimento e buscando formas de eliminá-los. Assim, o processo de formação, seleção e gestão pertencente à tomada de decisão estratégica permitirá a escolha da estratégia de Gestão do Conhecimento adequada, e uma tomada de decisão falha poderá levar a uma gestão fraca dos recursos de conhecimento, tendo consequências negativas da performance da empresa (Alkhuraiji et al, 2014).…”

Where can Knowledge-Based Decision Support Systems Go in Contemporary Business Management — A New Architecture for the Future

“…In order to enable knowledge mobilization, it is important to establish knowledge networks. A project currently being undertaken by the authors has created a knowledge mobilization model to support decision making in IT project change management [16]. The knowledge mobilization model defines connections between four types of knowledge networks, including the knowledge networks of interaction, knowledge networks of interpretation and translation, knowledge networks of influence, and the institutional knowledge networks (i.e.…”

New structured knowledge network for strategic decision-making in IT innovative and implementable projects

“…Thus, establishing a knowledge network in IT innovative projects is a key approach to capacity development that seeks not only to enhance organizational-readiness 5 capacity but also to draw upon a large amount of expertise to support strategic decisions (Alkhuraiji et al, 2014). A strategic knowledge network can help to maintain the integration of knowledge into business operations.…”

“…This knowledge network attempts to increase the understanding of a particular knowledge topic and enhances the capacity of grasping such knowledge to deliver solutions for particular decision problems (Alkhuraiji et al, 2014).…”