Knowledge management impact of information technology Web 2.0/3.0. The case study of agent software technology usability in knowledge management system

Sołtysik-Piorunkiewicz, Anna

doi:10.1063/1.4907840

Cited by 8 publications

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“…As part of the study different manufacturers' approach towards agent solutions supporting the improvement of business processes in organizations based on knowledge have been analyzed and compared. Among the solutions offered to the market in the use of agent technologies in the sphere of supporting business processes in organizations managed by knowledge, the vast majority are socalled "virtual advisors" showing, in accordance with the adopted typology, lowest level of socialization [30]. One of the important issues raised in the context of the study was to identify the workshop used by vendors of agent solutions on the stage of their development.…”

Section: Proceedings Of the Fedcsis łóDź 2015mentioning

confidence: 99%

“…in business context, health care context [29], etc. In the context of health care, multi-agent software (MAS) may play an important role in effectuating the knowledge-based view of the e-health organization by enhancing the capability to manage the knowledge it possesses [30] [31]. There is the method of evaluating MAS in ehealth knowledge management system.…”

Section: Knowledge Management In Organizationsmentioning

confidence: 99%

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Modeling of software agents' societies in knowledge-based organizations. The results of the study.

Żytniewski

Sołtysik

Sołtysik-Piorunkiewicz

et al. 2015

Annals of Computer Science and Information Systems

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Abstract-Modern organizations, knowledge-based organizations in particular, seek new IT solutions supporting business processes and knowledge management realized by them. One of the solutions, postulated by the authors supporting the actions of such organizations may be computer software in the form of software agents, considered in our study in terms of software agents society. The purpose of this article is to analyze the results of authors' three-year study on the modeling aspect of the software agents society in knowledge-based organizations. The paper presents theoretical issues connected with the use of knowledge management systems in organisations, partial results of interviews with developers of agent solutions in Poland, a proposal of a methodology for designing agent societies, elements of a developed prototype of an agent solution and findings of qualitative research in the area of usability of software agents. I. INTRODUCTIONEVELOPMENT of organization's theory for modern forms of management of the company's action results in that solutions need to adapt their structure and functionality to meet the specific needs of the organization. One example is to look at the management-oriented approach to knowledge, which is seen as an important organization's resource. Such knowledge, perceived in the literature as an overt or covert knowledge, is an essential part of business processes that such organizations implement. Information systems, which will support organizations aware of the knowledge processing content, should support on one hand its codification, so that the knowledge partnership could be stored as a resource system used by the organization and its employees, and on the other hand the methodology to support the modeling of such systems should support its codification changing tacit knowledge into overt. Solutions, which according to the authors have the indicated characteristics, are agent systems. DThe purpose of this article is to analyze the results of the authors' three-year study on the modeling aspect of software agents society in knowledge-based organizations. The study conducted by the authors, initiated in 2012, on the modeling of software agents' society in organizations based on knowledge, were focused on the search for forms of use of software agents in the context of their use in modern organizations and to determine whether these solutions, aided by semantic knowledge representation, contribute to the improvement of business processes. Due to its complexity, first an analysis of the literature in this area was conducted in order to arrange a society of agents in the registration system used in organizations Chapter 1 and 2 will present the introduction to the theory of knowledge-based organization and knowledge management. In Chapter 3 the results of the 2013 qualitative research in the form of in-depth interviews with companies forming agent-based solutions on the Polish market will be given. Later in Chapter 4, the methodology of modeling software agents society will be shown, foc...

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Section: Proceedings Of the Fedcsis łóDź 2015mentioning

confidence: 99%

Section: Knowledge Management In Organizationsmentioning

confidence: 99%