Knowledge-based dynamic capabilities and knowledge worker productivity in professional service firms The moderating role of organisational culture

Khaksar, Seyed Mohammad Sadegh; Chu, Mei-Tai; Rozario, Sophia Diana; Slade, Bret

doi:10.1080/14778238.2020.1794992

Cited by 46 publications

(73 citation statements)

References 62 publications

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“…The findings of this study contribute to the available knowledge about the value creation process and outcomes of PSFs in several ways. First, the central role of self-efficacy highlighted in this study contributes to advancing available knowledge on the mechanisms through which knowledge absorbed from external sources affects PSF performance (Khaksar et al, 2020). In fact, prior research (Siahtiri et al, 2020) has suggested that professionals' access to external knowledge may enhance the value creation process and overall performance by increasing professionals' technical competency.…”

Section: Theoretical Implicationsmentioning

confidence: 86%

“…When developing solutions for customers, professionals are often confronted with remarkable complexity and unpredictable events and outcomes (Madhavaram and Hunt, 2017), and may seek external knowledge to mitigate their uncertainty and anxiety (Aarikka-Stenroos and Jaakkola, 2012). Prior studies have focused on the effect of new knowledge on PSF performance through the improvement of technical competency (Siahtiri et al, 2020) and productivity (Khaksar et al, 2020), but have not evaluated whether this new knowledge can also influence PSF outcomes by strengthening professionals' self-belief and selfconfidence. By evaluating professionals' beliefs about source credibility and quality of the content exchanged through professional social media and used to solve customers' everyday problems, this is the first study to consider how external sources of specialist knowledge indirectly influence PSF performance through psychological mechanisms.…”

Section: Interactionsmentioning

confidence: 99%

“…Though previous studies have not specifically considered the case of PSFs and professionals, we may expect that the quality of professional content accessed from external sources has similar effects. Available research indicates that PSFs assimilate new external knowledge if they recognise that it is new and valuable (Khaksar et al, 2020). Then, if they perceive the external content as being of high quality, professionals are more likely to engage in transaction and learning processes (Kolb and Kolb, 2009).…”

Section: Model and Hypothesesmentioning

confidence: 99%

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Antecedents of professionals’ self-efficacy in professional service firms: effects of external source credibility and content quality

Cassia

Magno

2021

JBIM

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Purpose Professional service firm (PSF) performance depends on the accumulation and application of specialist knowledge to find customised solutions to customer problems. However, available research has not examined whether knowledge acquired from external sources affects PSF outcomes by strengthening professionals’ beliefs rather than only by increasing technical competency. Drawing on self-efficacy theory, this study tests a model that links the quality of content acquired from external sources and the credibility of those sources to professionals’ self-efficacy and, in turn, to PSF outcomes (solution quality and firm performance). In particular, this paper aims to consider the case of professional content exchanged through professional social media. Design/methodology/approach A cross-sectional research design was applied. Data were collected from a sample of 208 accountants, auditors and lawyers who used professional social media and were analysed using covariance-based structural equation modelling. Findings When accessing professional content from external sources, source credibility and content quality are significant antecedents of professionals’ self-efficacy, which, in turn, has positive effects on PSF outcomes (solution quality and PSF performance). Research limitations/implications Self-efficacy plays a key role in the link between knowledge acquired from external sources (professional content) and PSF outcomes. Practical implications This study provides recommendations and actionable insights for PSFs, professionals and other actors who create and exchange professional content. Professional associations may also take an active role by contributing and sharing credible and high-quality content, using, for example, professional social media. Originality/value This paper advances the current understanding of the effects of professionals’ access to content from external sources on PSF outcomes. It provides an explanation of these effects based on the enhancement of professionals’ beliefs instead of their technical competencies, as indicated in previous research. In addition, it is the first research effort to consider professional social media as a communication channel to exchange content that affects the self-efficacy of PSF professionals.

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Section: Theoretical Implicationsmentioning

confidence: 86%

Section: Interactionsmentioning

confidence: 99%

Section: Model and Hypothesesmentioning

confidence: 99%

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Antecedents of professionals’ self-efficacy in professional service firms: effects of external source credibility and content quality

Cassia

Magno

2021

JBIM

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“…1 However, according to RBV and earlier logistic research, this paper theorizes that PLs with distinctive knowledge-intensive service capabilities achieved better financial performance. 8,11,28,45,46 Thus, the following two hypotheses have been developed: The first hypothesis examines the EF indicators of PLs with different service capabilities. The second explores whether PLs with knowledge-intensive capabilities have superior EF indicators.…”

Section: Research Hypothesesmentioning

confidence: 99%

“…1,3 Particularly in the service sector, where room for competition is wider, the profit margins are potentially higher, and these kind of studies more scant, 4 the study of innovative and value-creating service strategies is a research priority. [5][6][7][8][9] This study analyses how firms' resources are bundled in logistics service capabilities (hereafter service capabilities or, more simply, capabilities), and how these service capabilities impact on a series of key financial statements indicators. In order to moderate the effects of exogenous factors on the analysis, potentially relevant when the RBV theory is adopted, 1 the study focuses on the homogeneous business sector (ceteris paribus analysis) of U.K. road transport logistics service providers (PLs).…”

Section: Introductionmentioning

confidence: 99%

Investigating the relationships between service capabilities and financial statements indicators

Calabrese

Ghiron

Tiburzi

2021

International Journal of Engineering Business Management

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This study analyses the relationships between service capabilities and financial statements indicators of 76 U.K. service providers belonging to the Standard Industry Classification (SIC) 49410 (‘Freight transport by road’). These firms were clustered in four different groups according to their service capabilities by employing content analysis on open secondary data. Then, statistical tests were employed to analyse whether groups with different service capabilities differ in key financial statements indicators. As the results show, economic-financial indicators (e.g., turnover) do not vary significantly between the groups, whereas differences arise in the number of employees and other asset-related indicators. It follows from these results that within the same SIC code, the various assortments of service capabilities do not have repercussions on the firms’ profitability; on the other hand, these assortments are correlated with firms’ size and infrastructure (e.g., magnitude of the Stock & W.I.P.). This research develops a heuristic approach using open secondary data to identify and classify service capabilities, and to investigate their relationship with financial statements indicators. This approach can be replicated in other business sectors thus supporting managers in identifying their firm’s capabilities and those of their competitors.

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Knowledge Work Activities of a Systematic Review Task

Segura‐Rodas,

Griffin,

Simpson

et al. 2023

Proceedings of the Association for Information Science and Tech

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Most workers' activities in the workplace can be classed as knowledge work (KW). Previous research has described workers' tasks very broadly, making it difficult to know the actual work. We hypothesise that deconstructing what goes on inside a task could reveal many subtasks and activities at levels that are, as yet, unexamined and in need of deeper understanding. To explore this further, a data set collected from research fellows who described a specific task was examined. The task was broken down into many subtasks and activities, showing that one single task contains many levels of tasks. This understanding may allow for the development of tools to support the worker.

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Knowledge-based dynamic capabilities and knowledge worker productivity in professional service firms The moderating role of organisational culture

Cited by 46 publications

References 62 publications

Antecedents of professionals’ self-efficacy in professional service firms: effects of external source credibility and content quality

Antecedents of professionals’ self-efficacy in professional service firms: effects of external source credibility and content quality

Investigating the relationships between service capabilities and financial statements indicators

Knowledge Work Activities of a Systematic Review Task

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