Knowledge auditing and mapping: a pragmatic approach

Abstract

"This is the peer reviewed version of the following article: BURNETT, S. M., ILLINGWORTH, L. and WEBSTER, L., 2004. Knowledge auditing and mapping: a pragmatic approach. Knowledge and Process Management, 11 (1), pp. 25-37, which has been published in final form at http://dx.doi. This paper seeks to describe the process, methods and resulting outcomes of a knowledge audit and map carried out within a tax department in a multinational oil exploration and production company. Although the department had employed systems for managing information, there was a desire to build on this to develop and apply systems and processes to manage and exploit knowledge embedded in staff. By using questionnaires and interviews, the audit and map process aimed to provide a critical first step in introducing knowledge management into the department, and establishing a plan of action.

An Auditing Framework for Knowledge-Enabled Supply Chain Management: Implications for Sustainability

“…Illustrative case studies mainly aim at making the unfamiliar familiar and give readers a common language about the topic in question. Case studies can also be illustrative in the sense of providing empirical exemplars of the embodiment of particular theories [61]. The company selected was a UAE-based manufacturing firm that offers advanced cable technology and related solutions.…”

Prototipe Knowledge Management System Berbasis Wiki Untuk Proyek Rekayasa Perangkat Lunak

“…Proses knowledge audit merupakan proses yang paling penting dalam rangkaian metodologi pengembangan knowledge management system [7][8] [9]. Dalam proses ini, seorang knowledge auditor berusaha untuk memahami knowledge life cycle pada sebuah organisasi.…”

“…Pada dasarnya, tidak ada aturan baku yang mengatur proses knowledge audit, namun secara garis besar dapat dikatakan bahwa ada 2 buah pendekatan yang dapat digunakan dalam melakukan knowledge audit yaitu pendekatan yang pragmatis [7] dan sistematis [8]. Pendekatan pragmatis pada knowledge audit merupakan pendekatan yang praktis dikarenakan hanya berfokus pada 6 area proses knowledge management (akuisisi, penyimpanan / pemeliharaan, eksploitasi, diseminasi, penciptan dan pengukuran performa).…”

A process‐based classification of knowledge maps and application examples

“…in education studies or in researching instructional methods, such as mind maps, concept maps and related graphic learning tools (Tergan & Keller, 2005), in organization studies (Huff andJenkins, 2002, Huff, 1999) and in requirements engineering (Browne and Ramesh, 2002) where the term designates the elicited, visualized mental models of managers or IT users, in decision analysis to elicit crucial information (Bowne et al, 1997) in information retrieval to designate interactive search result displays and search result browsing interfaces (Coyne, 1995), in decision support systems to designate, among other things, the informative graphic rendering of decision variables (Smelcer and Carmel, 1997) in artificial intelligence where it can designate the conceptual representation of an expert domain (Gordon, 2000), and in the knowledge management community (Vail, 1999, Burnett et al, 2004. In the context of knowledge management, a knowledge map generally designates an overview on a collection of knowledge related contents.…”