Kinerja Perawat Dalam Memberikan Asuhan Keperawatan Berpengaruh Terhadap Kepuasan Pasien Rawat Inap

Abstract

The performance of nurses in providing nursing care is still considered unsatisfactory by the patient. The purpose of this study is to find out the relationship of the performance of nurses in providing nursing care with patient’s satisfaction in Multazam ward of Surabaya Islamic Hospital. Design of this studied Analytical survey. The population were all patients in Multazam ward of Surabaya Islamic Hospital with amount 85 person. Number of sample were 39 respondents, taken by simple random sampling. The independent variable is performance of nurses in providing nursing care, dependent variable is patient’s satisfaction. Instruments use questionnaires, data were processed by editing, coding, scoring, and tabulating, then analyzed by Chi-Square test with significant level α = 0.05. Study result showed most of respondents 39 (51.3%) the nurse had a poor performance, and most them (56,4%) the patients are not satisfied. Results of Chi-Square test analysis showed p (0.038) < α (0.05), so H0 is rejected means there is relationship of the performance of nurses in providing nursing care with patient’s satisfaction in Multazam ward of Surabaya Islamic Hospital. The conclusions of this study is the performance of nurses in providing nursing care influence to the patient satisfaction. Nurses should responsive to the complaints and expectations of patients due.

Penerapan Metode Asuhan Keperawatan Profesional: Analisis Motivasi Terhadap Optimalisasi Kinerja Perawat

“…Sama halnya seperti perawat, perawat yang tidak termotivasi dalam bekerja maka akan memberikan upaya yang minimum juga dalam pekerjaannya, sebagaimana dalam organisasi yang terdiri dari faktor sumber daya manusia dan desain pekerjaan sangat signifikan mempengaruhi kinerja perawat. Kinerja merupakan hasil kerja yang secara kualitas dan kuantitas yang dicapai oleh seorang pegawai dalam melaksanakan tugasnya sesuai dengan tanggung jawab yang diberikan kepadanya (Khamida & Mastiah, 2018), yang mampu mempengaruhi kepuasan pasien. Motivasi perawat sangat dibutuhkan dalam kinerja, karena motivasi mempengaruhi perilaku perawat dalam memberikan asuhan keperawatan secara professional yang tidak lepas dari unsur caring yang berkualitas dalam meningkatkan kepuasan pasien dalam pelayanan (Hakman et al, 2021;Jainurakhma et al, 2021;Nisa et al, 2020).…”

Factors Affecting Nurse Performance at Service Technical Implementation Unit Teluk Dalam Public Health Center, South Nias Regency

“…The impact that occurs when the performance of nurses at the puskesmas is not good can cause patients and families to feel dissatisfied, patients and families will not use health services again, and this will certainly have an impact on the profits of the puskesmas which will decrease due to the bad image of the puskesmas. in the eyes of society (Khamida & Mastiah, 2015).…”

The Mental Workload Of Nurses In The Role Of Nursing Care Providers

“…Burnout due to the high mental workload can be characterized by delaying work, speeding up work, delegating tasks to others, and often using applications in mobile phones that are not related to work (Maharani & Triyoga, 2012). Meanwhile, the performance can be seen from the decline in performance in providing nursing care that may affect patients' satisfaction (Khamida & Mastiah, 2015) and a decrease in documenting nursing care performance (Sari, 2013).…”