Key Performance Indicators for Project Success in Saudi Arabian Construction Industry

Abstract

Key Performance Indicators (KPIs) are a significant part of every successful construction project. Establishing KPIs that provide objective criteria for measuring project success is common in performance measurement on construction projects. A presumption is made that a project is successful if finished on time, within the agreed budget, and with the desired quality, often known as the "iron triangle." According to the evidence, this is far from the truth. In addition to the iron triangle, the construction industry must focus on other crucial success factors. Therefore, this study investigates the essential KPIs for construction projects in Saudi Arabia. This research employed a questionnaire survey as its major data source to determine the most critical KPIs for construction projects. The secondary data was collected from a comprehensive review of relevant literature, and the important performance indicators for construction projects in Saudi Arabia were selected and then evaluated using a questionnaire survey. The study found that the most important KPIs are Time, Cost, Quality, Safety, Sustainable Construction, Client Satisfaction, End-User Satisfaction, Risk management, Productivity of labour, and Profitability. This research adds to the corpus of knowledge on the Saudi Arabian key performance indicators for construction projects.

Awareness, Satisfaction and Willingness to Pay Remuneration for Architectural Services among Clients in Nigeria

“…• Satisfaction negatively and insignificantly predicted WTP, implying that satisfaction does not guarantee WTP. This is a pertinent finding considering architects in the NCI rated client satisfaction very highly, [31] on the premise that satisfied clients infer more commissions [26] and by implication, better remuneration. Findings from this study suggest that this linear progression may, in reality, not always apply to architectural services, especially residential projects which proliferate architectural services in the NCI.…”

“…Findings from this study suggest that this linear progression may, in reality, not always apply to architectural services, especially residential projects which proliferate architectural services in the NCI. [18,31] • Collaborations between academic research and practice go a long way to resolve challenges facing the profession through systematic analysis of identified problems towards generating sustainable solutions. History proves that creative innovations often emerge out of difficult circumstances, especially when professionals in industry join forces with research and academia.…”

“…Residential developments are the most dominant category of buildings private clients patronize architecture firms for in the NCI. [6,18,25,31] Fees for each of the 16 services presented in the Appendix were computed from the bills of quantities (BoQ) for the same project produced by a quantity surveying firm also based in Kaduna. The BoQ put the total cost of the project at 13,029,255.02 NGN at the time of Source: Authors' survey the survey in September 2017.…”

“…Architects need to clearly understand and manage such desires to achieve client satisfaction, considered a key performance indicator of project success by architectural practitioners. [31] The cumulative impact of poor knowledge about the services architects render as well as communication management during the course of executing a project is likely to be expressed by low satisfaction ratings for the quality of services rendered by architects, leading to unwillingness to pay for such services. This relationship is illustrated in Figure 1.…”

A BIM Package with NEC4 Contract Option to Mitigate Construction Disputes in the Kingdom of Saudi Arabia

“…The intricacy, lack of reproducibility, and diverse stakeholders in construction projects result in varying standards of quality and control, leading to conflicting success predictors [15,16]. Addressing this, formal quality management systems measuring key performance indicators (KPIs) are proposed as practical solutions for real-time performance monitoring [17].…”