Key contributing factors towards successful Electronic Government systems interoperability

Othman, Mohamed Hairul; Razali, Rozilawati

doi:10.1109/icriis.2013.6716726

Cited by 8 publications

(11 citation statements)

References 12 publications

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“…2. The World Bank defines e-government as "the use by government agencies of ICT like wide area network, the internet and mobile computing that have the ability to transform relations with citizens, businesses, and other arms of government" [7], [8], [9]. 3.…”

Section: E-government Definitionmentioning

confidence: 99%

A Review in E-Government Service Quality Measurement

Al-Nidawi

Al-Wassiti

Maan

et al. 2018

IJEECS

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<span lang="EN-US">Governments are responsible for providing services to the public easily, efficiently, therefore they introduced electronic government as a way to minimize costs, enhance services, save time and augment performance and efficacy in the public sector. E-service Quality is one of the critical issues in the failure or success of e-government projects. It promotes the efficiency and effectiveness of governments and the relationships with users and enhances their satisfactions. Measurement of e-service quality is a complex process because it depends on citizens’ perception that is difficult to be realized and measured. This paper aims to review scales measurement of e- government services quality that providing an evaluating scale based on defining the significant e- service quality dimensions. These dimensions cover important e-services requirements to enhance e-service quality.</span>

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Section: E-government Definitionmentioning

confidence: 99%

A Review in E-Government Service Quality Measurement

Al-Nidawi

Al-Wassiti

Maan

et al. 2018

IJEECS

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“…Regrettably, in spite of the availability of resources and technologies, developing countries face many challenges in developing and implementing e-government projects (Othman & Razali, 2013). The use of technology is the key to a successful e-government; however, the Internet usage in many developing countries is in its initial stage, which impedes e-government implementation (Kayani et al, 2011).…”

Section: Technology Readiness Of E-governmentmentioning

confidence: 99%

“…A high satisfaction level will succeed in increasing the e-government adoption rate. It will also ensure transparency in government operations and restore trust in governments (Othman & Razali, 2013). However, the adoption of e-government needs significant requirements to be met, such as that of technological readiness.…”

Section: Introductionmentioning

confidence: 99%

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Technology Aspects of E-Government Readiness in Developing Countries: A Review of the Literature

Baeuo

Rahim²,

Al-araibi³

2016

CIS

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The rapid global growth of the Internet and information technology has inspired many governments to transform their traditional services into electronic ones. Many governments are now developing, implementing and improving their strategies to transform government services using information and communication technologies (ICTs). E-Government, as it is known, has become a popular focus of government efforts in many developed countries and, more recently, in several developing countries. Further, e-government services have become a significant and active means for interaction among government, citizens and businesses. E-government comprises several dimensions, one of the main ones being e-government readiness. To put technology to effective use, a government must be "ready". E-government readiness helps a government to measure its stages of readiness, identify its gaps, and then redesign its government strategy. One of the aspects of e-government readiness is that of technological readiness, which plays an important role in implementing an effective and efficient e-government project. This paper explores the gaps in current knowledge relating to the technological aspects of e-government readiness through the conduct of a literature review. In particular, the review focuses on the models and frameworks that have been developed to assess e-government readiness.

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“…A high satisfaction level will succeed in increasing the eGovernment adoption rate. It will also ensure transparency in government operations and restore trust in governments [2]. Nonetheless, the adoption of eGovernment needs huge requirements to be met, such as that of technological readiness.…”

Section: Introductionmentioning

confidence: 99%

Measuring the eGovernment Readiness: Proposed Framework

Shouran¹,

Rokhman²,

Priyambodo³

2019

IJCA

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Information and communication technology can make speedy changes in government processes, particularly in developing countries.in addition, there are many factors that effect on the implementation of eGovernment, because of these, this study carried out a framework to check eGovernment readiness by using the most important factors to measure eReadiness namely Technical, Organizational and Cultural. The result shows that the trust of the Internet and technology is very important to the wide-spread acceptance of eGovernment. because of that, Users need the Data and information protection must be safe from the unauthorized. Also, increasing the training and education factor will positively increase the decentralization factor. ICT infrastructure alone cannot achieve the implementation of eGovernment without a conscious policy designed to transform both the role of ICT in administration and the training and orientation of staff to imbibe innovations. it will be easier for people to be involved with new technology when all the essential things for life are covered. Computer and Internet experience impact eReadiness. public sector organizations should pay more attention to the recruitment and training of socalled big data talent or data scientists. In addition, there is a need to feel that there are benefits from requesting such a service online (perceived usefulness), on another hand, ease of use of the eGovernment website has no significant impact of eReadiness. ICT infrastructure and human capital get less weight, while indicators such as connectivity and regulations acquire more weight. This means that a country that is considered less ready in terms of ICT infrastructures and skills required to adopt eGovernment, its readiness with the new main characteristics of Cloud Computing.

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Key contributing factors towards successful Electronic Government systems interoperability

Cited by 8 publications

References 12 publications

A Review in E-Government Service Quality Measurement

A Review in E-Government Service Quality Measurement

Technology Aspects of E-Government Readiness in Developing Countries: A Review of the Literature

Measuring the eGovernment Readiness: Proposed Framework

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