Technology Aspects of E-Government Readiness in Developing Countries: A Review of the Literature

Abstract

The rapid global growth of the Internet and information technology has inspired many governments to transform their traditional services into electronic ones. Many governments are now developing, implementing and improving their strategies to transform government services using information and communication technologies (ICTs). E-Government, as it is known, has become a popular focus of government efforts in many developed countries and, more recently, in several developing countries. Further, e-government services have become a significant and active means for interaction among government, citizens and businesses. E-government comprises several dimensions, one of the main ones being e-government readiness. To put technology to effective use, a government must be "ready". E-government readiness helps a government to measure its stages of readiness, identify its gaps, and then redesign its government strategy. One of the aspects of e-government readiness is that of technological readiness, which plays an important role in implementing an effective and efficient e-government project. This paper explores the gaps in current knowledge relating to the technological aspects of e-government readiness through the conduct of a literature review. In particular, the review focuses on the models and frameworks that have been developed to assess e-government readiness.

The implementation of e-government in indonesia

“…The other example is the police facility and the renewal of the driving license or vehicle registration services across the Internet to get the police administrative apparatus to the car owners and drivers' group. Those involved do not have to think about the office to get services (Erhan et al, 2017;Mi'rojul & Yunas, 2016;M. Baeuo et al, 2016;Nurita, 2016;Witarsyah et al, 2017).…”

“…The implementation of electronic government (e-Government) in Indonesia and what has been accomplished so far undoubtedly need change on both sides in terms of the implementation plan and the philosophy of e-Government. The delay in E-Government progress would only ensure that this country is far from changing the values, enhancing the standard of public services for all, and eventually preventing societal welfare Farida et al, 2020;Baeuo et al, 2016).…”

“…The explosive digital connectivity, the significant advances in communication and IT, and the intense worldwide rivalry revolutionize the way companies work and compete. The current literature highlights the high potential of ICT resources in private and public sector operational productivity, cost savings, service quality, convenience, creativity, and training (Baeuo et al, 2016;Suhardi et al, 2015;Sulehat & Taib, 2016;Turnip et al, 2018;Woro & Supriyanto, 2013). The public sector has recently come to realize the potential value of ICT and e-business models to enhance the quality and responsiveness of services they offer to their people, increase the scope and accessibility of their services and public infrastructure and allow the public to access government services more efficiently and more transparently.…”

Measuring the eGovernment Readiness: Proposed Framework

“…[10] [17] show how Cloud Computing can refine the existing eGovernment readiness indices; so that indicators like ICT infrastructure and human capital get less weight, while indicators such as connectivity and regulations acquire more weight. [1] claim that The survey demonstrated that there is an absence of examination and assertion about the factors that shape the technological aspects of eGovernment readiness; hence, a clear gap is distinguished as existing in the current knowledge on the technological aspects of eGovernment readiness. [18] highlighted that the result reveals that the respondents' rating of their access to ICT is low.…”

“…In these situations, technology plays a key role in services so as to enhance eGovernment infrastructure. eGovernment has become a global issue having a significant influence on all public sectors and economies; hence, there is a need for global cooperation as well as knowledge and experience exchange [1]. New technologies facilitate collaboration between people.…”