Kajian Kondisi Fisik Terminal Leuwipanjang Berdasarkan Persepsi Penumpang

Abstract

ABSTRAKTerminal Leuwipanjang merupakan terminal penumpang yang melayani AKDP dan AKAP. UPTD Terminal dituntut untuk menyediakan sarana yang nyaman untuk penumpang selama berkegiatan di dalam Terminal. Secara fisik, sarana terminal mencakup dua aspek penting yakni hasil pemeliharaan dan ketersediaan fasilitas terminal. Oleh karena itu untuk mengetahui kinerja fisik terminal, dilakukan kajian terhadap hasil pemeliharaan dan pelayanan. Penelitian ini bertujuan untuk mengetahui persepsi penumpang terhadap hasil pemeliharaan oleh UPTD Terminal dan pelayanan fasilitas fisik Terminal. Metode penelitian yang digunakan yakni metode penelitian deskriptif. Sedangkan teknik pengumpulan data yang digunakan antara lain observasi dan kuesioner. Analisis pengolahan data menggunakan analisis deskriptif dan analisis perbandingan secara teoritis. Dari hasil penelitian, dapat disimpulkan bahwa kajian terhadap kegiatan pemeliharaan dinilai kurang baik. Sedangkan kajian terhadap pelayanan terminal dinilai cukup baik. Sehubungan dengan hal tersebut, perlu dilakukan peningkatan kualitas kebersihan dan mutu ruangan, serta upaya mengkaji pelayanan terminal dengan menciptakan keselamatan, keamanan, keandalan dan keteraturan, kenyamanan, kemudahan atau keterjangkauan, serta kesetaraan. Kata Kunci: Terminal penumpang, kondisi fisik bangunan gedung, kegiata pemeliharaan, pelayanan terminal

A Literature Review: Which Regulation is Feasible for Assessing User Satisfaction with Terminal Services?

“…Several interesting discussions have focused on the selection of accurate attributes. Several studies, such as those of Mulyanto (2007), Gromure (2007), Angestiwi (2018), and Sukesi and Muliasari (2018), have examined attributes based on regulations. Meanwhile, other studies, such those of Handriyati, Sunaryo, and Helia (2015); Witjaksono, Suyatno, and Soeparno (2018); and Cheng, Cao, Huang and Wang (2018), have derived attributes from previous studies based on a service quality framework.…”

“…In addition, the regulation does not limit survey methods to quantitative methods. Angestiwi (2018) highlighted the third regulation, the Minister of Transportation Regulation of 40/2015-hereafter called the third regulation-that proposes six terminal service attributes. This regulation is accompanied by the Minister of User Work Regulation of 24/2008 about government building maintenance (Table 1).…”

“…The type of bus terminal and user satisfaction have been discussed previously. Studies focused on large terminals have been carried out by Mokhlis (2007); Mulyanto (2007); Lushakuzi and Daudi (2014); Dana, Nane, Belete, Ergado, and Labiso (2016); Ishak and Madsah (2016); Ikhlaq, et al (2017);and Angestiwi (2018). Furthermore, Lois, Monzón, and Hernández (2016); Abramović (2017); and Cheng, Cao, Huang, and Wang (2018) discussed integrated bus-train stations.…”

“…Usually it is called Performance Analysis Methods. Mulyanto (2007); Lushakuzi and Daudi (2014); Sedayu (2014); Handriyati, Sunaryo, and Helia (2015); Olivková (2015); Dana, Nane, Belete, Ergado, and Labiso (2016); Abramović (2017); Ikhlaq, et al (2017); Sukesi and Muliasari (2018); Angestiwi (2018); and Witjaksono, Suyatno, and Soeparno (2018), are among the researchers who have used such tools. De Oña & de Oña (2014) elaborate all of analyses tools and conclude that analysis tools using indicates a public transport satisfaction survey approach evolution.…”

Does Standardized Service Quality Matter for Bus Terminal?

“…Service standards can be obtained from the perspective of users and terminal managers [4]. The bus terminal service standard in Indonesia which is determined by the Indonesian government through the Minister of Transportation Decree number 40 of 2015 covering aspects of Safety, Security, Reliability, Convenience, Ease and Equality [5]. Minister of Transportation Decree 40/2015 is more appropriate to be used as a basis for surveying perceptions of terminal users student potential demand, ability to pay and willingness to pay to use city bus in Surakarta, Indonesia.…”