Juxtaposition of Traditional and Modern Methods of Performance Appraisal in Organizations

Hamid, Zainab; Shah, Shawkat Ahmad

doi:10.4018/978-1-6684-5523-4.ch013

Cited by 1 publication

(3 citation statements)

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“…PFA systems are extremely effective and valuable tools for ensuring an organization's smooth performance and progress. Human resources cannot fully function in any organization until performance is evaluated (Hamid and Shah, 2023). After recruitment and selection, workers undergo orientation and become acquainted with organizational procedures and regulations (Arthur, 2012).…”

Section: Literature Review and Development Of Hypothesesmentioning

confidence: 99%

“…The world economy has undergone a massive paradigm shift as a result of globalization, socio-political crises, increased competition and downsizing manpower in order to sustain and remain successful in this constantly changing environment (Hamid and Shah, 2023). The efficient performance of every organization relates to the human resource – the organization's most valuable resource (Anitha, 2014; Boudlaie et al.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Role of job satisfaction in microfinance institutions' performance: considering performance appraisal, training and development

Ohene Afriyie,

Jin,

Yakubu

et al. 2023

IJPPM

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PurposeThis study aims to examine the influence of training and development (TAD), including performance appraisal (PFA), on the performance of microfinance institutions in a developing economy.Design/methodology/approachA random sampling drew 100 microfinance institutions in Ghana's Greater Accra Region. Then, a purposive sampling approach selected a cross-section of employees in these institutions. Finally, the data were collected from a sample of 367 respondents, such as managers, utilizing a survey questionnaire. Structural equation modeling (SEM) was used to test hypothesized relationships.FindingsThe study results indicate that PFA has a statistically significant positive relationship with organizational performance, and this relationship is partially mediated by job satisfaction (JBS). Interestingly, the TAD process does not have a statistically significant positive relationship with organizational performance when JBS is present in the model. In fact, JBS fully mediates the relationship between TAD and organizational performance.Research limitations/implicationsThe study is limited to microfinance in tiers two and three in Greater Accra city of Ghana and did not include the entire country. Although the city of Accra provides a generalized representation of the research, which can be replicated, some variables and results may be impacted if other tiers of microfinance organizations are incorporated.Practical implicationsTAD, as well as PFA, enhance the performance of microfinance and can be utilized as tools for competitive advantage in small and medium-sized enterprises (SMEs) (e.g. microfinance institutions). The study accentuates the value of TAD, PFA and JBS in microfinance in a developing country like Ghana.Originality/valueThis is an original study investigating the effect of TAD and PFA practices on the performance of SMEs in a developing country like Ghana. Also, the study analyses JBS as a mediation variable to performance using SEM, which advances the research methodology in this research field.

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Section: Literature Review and Development Of Hypothesesmentioning

confidence: 99%