Job Satisfaction of Health Service Providers Working in a Public Tertiary Care Hospital of Pakistan

Abstract

Background: An effectively working health system is not possible without a satisfied workforce. Each year many dis-satisfied professionals either quit their profession or leave jobs in search of better opportunities. This is why the subject of job satisfaction has gained attention in the public health care sector and human resources in Pakistan in the recent past. This particular study was done to assess the job satisfaction of healthcare employees in the public tertiary hospital to identify the various underlying factors. Methods: The data was collected using Job Satisfaction Survey (JSS) questionnaire & analyzed using SPSS18. Results and Discussion: The results of the study showed that majority of the employees were satisfied with their supervisors, nature of job and colleagues but showed dissatisfaction for the rest of the factors like salaries, benefits, communication and conditions at work. Conclusion: If we want to improve the quality of health services that are provided to the consumers of health system i.e. patients then we cannot ignore the significance of satisfied health workforce.

Job satisfaction among Nurses working at three teaching Hospitals in Erbil City

“…The results of the study showed that the majority of the employees (82.7%) like the peoples who work with, 78% feel a sense of pride in doing jobs, 67.3% like their supervisors/ and 59.3% feel that their job is enjoyable. These results were supported by a study done by (Tasneem et al, 2018) in Pakistan which showed that the majority of the nurses were satisfied with their supervisors, nature of job and colleagues. The results of the study showed that more than one-third of the employees were satisfied with communication (40.7%) within the organization.…”

Factors Affecting Job Satisfaction among Nurses Working in Teaching Hospital, Chitwan, Nepal

“…Causes of dissatisfaction as quoted in this study were work environment, job designs, lack of personal or clinical autonomy and not being part of decision making process. 4 In Nigeria, only 11.8% of the nurses were very satisfied with their job whereas 82.4% were moderately satisfied and 5.8% were dissatisfied with their work. Further, this study revealed that the level of job satisfaction was positively associated with the level of achievements, advancement, responsibility, recognition, work itself, nursing practice environment, hospital policy, interpersonal relationship, salary, supervision and working conditions.…”

“…6 Many research studies suggest that nurses are least satisfied with their salaries 2,4,5,6 benefits, communication and conditions at work whereas more satisfied with their supervisors, nature of job and support from colleagues. 4,6 In the context of Nepal, two studies conducted in Kathmandu among nurses revealed that 80.6% 7 and 54.2% 8 of the nurses were satisfied with their job respectively. Further, these studies 7,8 revealed that the nurses job dissatisfaction was related with employees' expectations, salaries, working conditions and quality of supervision.…”

Does lack of job satisfaction intensify psychological distress among clinicians, and vice versa?

“…Multivariate regression further elaborated supplementary distress among doctors who were middle-aged, had more job experience or were undergoing training. Comparable results have been documented from Pakistan (2,7); where mainstream health service providers were satisfied with supervisors/colleagues and job description, but low salaries/benefits/rewards, communication matters, working conditions (15,19) and lack of service structure (20) abetted occupational satiety. Scientist labeled workplace as one of the most important factor to affect doctors; more satisfied being males, older, serving in preclinical/para-clinical departments and having infrequent departmental displacements/postings (21).…”

“…JSS is potentially apposite for health service personnel working in government-run facilities. Its validity and reliability are 0.70 and 0.86 Cronbach's Alpha Coefficient respectively (15). Scores 36-108, 108-144 and 144-216 meant dissatisfied, ambivalent/indecisive and satisfied respectively.…”