Job satisfaction mediating towards effect of emotional intelligence on performance

Abstract

The study was conducted at BBPOM in Denpasar. The number of samples used was as many as 90 people using the saturated sample selection method. Data collection using a questionnaire that uses a Likert scale. Data analysis techniques were performed using structural equation modeling with a partial least square approach and using the VAF test to test the role of mediation. The results showed that emotional intelligence had a significant positive effect on employee performance at BBPOM in Denpasar with a path coefficient of 0.469. Job satisfaction is known to partially mediate the relationship of emotional intelligence to employee performance at BBPOM in Denpasar. The findings in this study provide the implication that to produce good performance in order to achieve excellent service, it is necessary to have activities in the form of training related to emotional intelligence and job satisfaction that can effectively improve employee skills to have an understanding and sensitivity to emotions of themselves and others, so that employees can deal well with all forms of organizational life dynamics and show maximum performance to achieve excellent service.

Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk

“…HaI tersebut didukung oIeh hasiI peneIitian sebeIumnya yang diIakukan oIeh (Supriyanto & Troena, 2012) diperoIeh hasiI bahwa terdapat"pengaruh budaya terhadap kepuasan"kerja. Kemudian (Rozanna et aI., 2019), (Iestari & Wibawa, 2019), (Obiunu & YaIaju, 2020) menyatakan bahwa terdapat dampak yang siginifikan antara"kepuasan kerja terhadap kinerja"karyawan. Jika PT Matahari mengeIoIa"budaya organisasi maka karyawan akan puas kemudian memiIiki"kinerja yang tinggi daIam bekerja.…”

Relationship between Emotional Intelligence and Performance of Employees in Tertiary Institutions: The Mediating Role of Work Motivation

“…Various scholars have used different variables to mediate the relationship between EI and JP, with popular ones including job satisfaction [32,43,44,73] and organisational commitment [3,52,59]. However, there is insufficient study into the mediating role of WM in the EI and JP relationship.…”