Job Burnout: A Mediation between Emotional Intelligence and Turnover Intention

Abstract

The emotional intelligence of employees can make employees have the desire to the turnover intention which can also be influenced by the level of job burnout employees. This research aims to investigate the effect of emotional intelligence on the turnover intention with job burnout as the mediating variable. This study uses a quantitative analysis method which aims to analyze the relationship between the observed variables and to confirm the theory using PLS-SEM analysis (Partial Least Square-Structural Equation Modeling). Respondent consists of 233 employees of PD. Bank BPR West Java who were selected using random sampling technique. The results showed that emotional intelligence, consisting of social competence and personal competence, positively affect turnover intention, characterized by the behaviors of thinking to quit, job search, and intending to quit. Emotional intelligence, consisting of social competence and personal competence, positively influences job burnout which can be seen from the aspect of exhaustion, depersonalization, and declining achievement. Employees experiencing a high level of emotional exhaustion will be likely to quit and look for new career opportunities. In other words, the higher the level of job burnout is, the higher the tendency of the employee to quit becomes.

The Effect of Emotional Intelligence with Work-Life Balance and Burnout on Job Satisfaction

“…Burnout is a form of physical, emotional, and mental exhaustion that occurs in someone who is in a situation full of long-term emotional demands (Kartono & Hilmiana, 2018). Ayu & Dharmapatni (2019) explained that burnout refers to the loss of interest and job satisfaction due to stressful working conditions.…”

Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees

“…Rahim and Cosby [ 79 ] showed that there exists a direct relationship, linking burnout and turnover intention about the ancillary effect of burnout on the turnover intention with work engagement acting as the partial mediator. Kartono and Hilmiana [ 80 ] showed that job burnout positively impacts the turnover intention. This is contemplated in the job burnout indicators, namely declining work performance, depersonalization, and exhaustion [ 75 ].…”

Burnout and turnover intention among electronics manufacturing employees in South Africa

“…The results of the study demonstrated that emotional exhaustion and depersonalisation are significantly positively related to turnover intention, while personal accomplishment is significantly negatively related to the outcome variable. Many other studies confirmed the relationship between burnout and turnover intention across different job functions and countries, for example South African ICT employees (DuPlooy & Roodt, 2010), Indonesian banking employees (Kartono & Hilmiana, 2018) and Indonesian auditors (Santoso et al, 2018).…”

“…According to Mor Barak et al (2001, p. 653), burnout is one of the best predictors of turnover in the human service professions, while job performance and absenteeism are important antecedents of turnover in most other occupations. However, many studies found evidence that burnout is not only related to turnover intention in the human service professions (Scanlan & Still, 2013), but also in other occupations that are not related to these professions (Chan, Wan, & Kuok, 2015;DuPlooy & Roodt, 2010;Kartono & Hilmiana, 2018;Kaatz, French, & Prentiss-Cooper, 1999, pp. 169-170;Santoso et al, 2018).…”