Is Citizens’ Trust Escalating the Effect of Sound Governance on Citizens’ Satisfaction in Ethiopia?

Mishra, Santap Sanhari; Momin, Mohammed Mussa

doi:10.1080/01900692.2019.1669050

Cited by 16 publications

(10 citation statements)

References 47 publications

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“…Transparency means that no government activity or file should be hidden from public view. Public trust in government is increased by transparency (Janssen & van den Hoven, 2015;Mishra & Momin, 2020). Clearly, the phrase has a value connotation, as the government is completely within its legal rights to withhold certain information from the public for valid reasons.…”

Section: Section Three: Nature Of Relationships and Proposed Modelmentioning

confidence: 99%

‘5T’ Approach to Governance Transformation: Finding a Doctrinal Basis for Further Research

Mishra¹

2023

Indian Journal of Public Administration

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Public management reform is a continuum that accommodates various reform approaches with the passage of time. The basic objective of such approaches is to transform governance by enabling the swifter and better delivery of public services to citizens. In 2019, the government of Odisha, a state in India, introduced teamwork, transparency, technology and a time-bound programme for transforming governance (popularly called the 5Ts), aiming to provide good governance to its citizens. This article searches for a proper theory to fit this popular practice of the 5Ts approach to governance and also proposes models for carrying out further research.

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Section: Section Three: Nature Of Relationships and Proposed Modelmentioning

confidence: 99%

‘5T’ Approach to Governance Transformation: Finding a Doctrinal Basis for Further Research

Mishra¹

2023

Indian Journal of Public Administration

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“…Among the influencing factors of the relationship between government performance information and public satisfaction, trust in government is a variable that scholars pay more attention to. Limited studies regard it as a mediator variable (Alkraiji, 2020;Mishra and Abdullahi, 2020;Mishra and Momin, 2019;Park and Blenkinsopp, 2011;Wang and Niu, 2020), while few studies consider it a moderating variable of government performance affecting citizen satisfaction. Generally speaking, previous studies have paid insufficient attention to political factors, such as trust in government, that affect citizen satisfaction (Jia et al, 2018).…”

Section: Trust In Government and Equivalent Framing Effect Of Citizen...mentioning

confidence: 99%

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

Gao,

Wang,

Shen

2023

International Review of Administrative Sciences

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Although numerous studies have confirmed the existence and possible limitations of the equivalent framing effect in performance information evaluation, few studies have examined the conditions under which this framing effect works or does not work. This paper explores the equivalent framing effect of citizen satisfaction in the case of poor government performance by using two investigation experiments, and examines the boundary conditions of this effect in terms of performance information sources and trust in government. The results show that citizen satisfaction is higher when performance information is framed positively, rather than negatively. The findings demonstrate that the equivalent framing effect of citizen satisfaction is moderated by performance information sources and trust in government. This result indicates that equivalent framing effect has a certain fragility, showing heterogeneity with different sources of performance information and different levels of public trust in the government. Points for practitioners Truthfully reporting poor performance is the basic requirement for local governments. This study reminds government staff that, on the one hand, low performance is not a scourge, and small changes in poor performance reports may significantly change citizen satisfaction. On the other hand, it is not a panacea to improve citizen satisfaction simply by changing the presentation of performance information. The government should make more efforts to improve the public's confidence in performance information and the government.

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“…Among the various concepts of governance, ‘good governance’ is the most influential concept, referring to the state and the citizens’ collaborative management process and a new collaborative outline between the political state and civil society that makes the most of public benefits (Keping, 2018). Good governance gained high acceptance from several donor agencies and global corporations and support from Western governments as they placed it as a precondition for the grant (Farazmand, 2017; Mishra & Momin, 2020). The principles or elements of good governance include various indicators such as legitimacy, voice, performance, direction, transparency, accountability, inclusiveness, fairness, connectivity, resilience, combating corruption, stakeholder participation, and legal and judicial framework (Agere, 2000; Graham et al, 2003; Lockwood, 2010).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

COVID-19 Pandemic Is About More than Health: A State of Governance Challenges in Bangladesh

Uddin

2021

South Asian Survey

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Governance can help minimise the effects of catastrophes. Countries had some time to prepare for the current coronavirus disease 2019 (COVID-19) pandemic, but some did not use it to improve their arrangements. This research investigates several countries’ governance strategies, develops a governance model and critically analyses Bangladesh’s failure as a case of governance catastrophe. This study applies qualitative methods of textual data analysis to explore data sourced from current newspapers, blogs, websites, journal articles and books to determine the most appropriate evidence and generate connections and interpretations. The COVID-19 pandemic has had devastating consequences for all countries; however, the different national responses have provided the opportunity to measure governments’ capability in addressing the crisis. Governments need to study the current COVID-19 response and enhance their governance capacities to minimise the spread of infection and to prepare for the challenge of socio-economic recovery.

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Is Citizens’ Trust Escalating the Effect of Sound Governance on Citizens’ Satisfaction in Ethiopia?

Cited by 16 publications

References 47 publications

‘5T’ Approach to Governance Transformation: Finding a Doctrinal Basis for Further Research

‘5T’ Approach to Governance Transformation: Finding a Doctrinal Basis for Further Research

Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance

COVID-19 Pandemic Is About More than Health: A State of Governance Challenges in Bangladesh

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