Is citizen satisfaction affected by the equivalent framing effect? A study based on situations involving poor government performance
Xuede Gao,
Qian Wang,
Xiyun Shen
Abstract:Although numerous studies have confirmed the existence and possible limitations of the equivalent framing effect in performance information evaluation, few studies have examined the conditions under which this framing effect works or does not work. This paper explores the equivalent framing effect of citizen satisfaction in the case of poor government performance by using two investigation experiments, and examines the boundary conditions of this effect in terms of performance information sources and trust in … Show more
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