2020
DOI: 10.1080/13683500.2020.1863924
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Investigating the role of experience quality in predicting destination image, perceived value, satisfaction, and behavioural intentions: a case of war tourism

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Cited by 35 publications
(27 citation statements)
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References 70 publications
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“…We concur with Lu et al (2017) that in special interest tourism contexts, awe induces higher levels of satisfaction. The consensus in the literature is that high satisfaction contributes to a high propensity to recommend and revisit a destination (Ghorbanzadeh et al, 2020; Hosany & Prayag, 2013). The results of H3 support these studies in that high satisfaction with astrotourism experiences positively impacting recommendation and revisit intentions.…”
Section: Discussionmentioning
confidence: 99%
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“…We concur with Lu et al (2017) that in special interest tourism contexts, awe induces higher levels of satisfaction. The consensus in the literature is that high satisfaction contributes to a high propensity to recommend and revisit a destination (Ghorbanzadeh et al, 2020; Hosany & Prayag, 2013). The results of H3 support these studies in that high satisfaction with astrotourism experiences positively impacting recommendation and revisit intentions.…”
Section: Discussionmentioning
confidence: 99%
“…In the literature, it is well established that tourist satisfaction is a key driver of behavioral intentions (Prayag et al, 2019). The general consensus is that high satisfaction levels lead to positive future behavior such as increased intention to revisit and a higher willingness to recommend experiences and destinations (Ghorbanzadeh et al, 2020; Hosany & Prayag, 2013). For instance, in a study by Ghorbanzadeh et al (2020) satisfaction was found to be the strongest influencer of behavioral intentions in war tourism.…”
Section: Literature Review and Hypotheses Developmentmentioning
confidence: 99%
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“…Destination image as a mediator in previous studies is also a valuable concept to aid our understanding of consumers' decision-making processes. This is not only demonstrated as an antecedent of behavior intentions [90] but is also affected by the consumer's perception of the quality of the consumption experience [91]. For instance, researchers have examined the theoretical relationships between service quality, perceived value, experi-ence quality, and revisit intentions, and found the mediating effect of destination image in those relationships [92,93].…”
Section: Destination Image In Hot Spring Tourism and Its Mediating Rolementioning
confidence: 99%
“…In the field of tourism sciences, a lot of research indicates that satisfaction is a measure of the tourist's expectations before visiting the tourism destination, and useful experiences after visiting the tourism destination. That is, there is an accurate comparison between the expectations and the actual experiences of the tourists before and after visiting the destination (Turner, 2002;Wei et al,2019;Li et al, 2011;Geeraert et al, 2021;Ghorbanzadeh et al, 2020). Through the previous concept, the tourist will compare his expectations and experiences, to come up with a clear conclusion about satisfaction or dissatisfaction (Cater et al, 2021;Alegre & Garau, 2010;Padma & Ahn, 2020).…”
Section: Tourism Satisfactionmentioning
confidence: 99%