Investigating the relationship between knowledge sharing and service quality in private hospitals in Jordan

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

“…The higher level of knowledge sharing is closely related to the quality of healthcare services, and information communication technologies are the factor that is vital to the progress in this field. Such findings correlate to existing literature that stresses the impact of information communication technologies on knowledge sharing [85] and its subsequent influence on improving the quality of healthcare services [108].…”

“…Information communication technology platforms, in various forms and shapes, enable the knowledge sharing among healthcare professionals [ 85 ]. The appropriate utilization of information communication technologies contributes to faster and better inter-organizational knowledge sharing, all to the benefit of patients as end users [ 108 ]. The application of various tools and applications enables a quicker transfer of knowledge both between service providers and between providers and users of healthcare services, thus raising awareness of the importance of healthcare [ 109 ].…”

Investigate the Extrinsic and Intrinsic Motivational Factors of Knowledge Transfer in the Hospitals

“…Hospitals can be characterized as "knowledge-intensive" organizations (Grossi et al, 2019;Dammaj et al, 2016). This means that most of the value in the hospitals is created by utilizing the skills, knowledge and experience of the employees (Goodall and Baker, 2015).…”

“…In a hospital setting, this is manifested as the value creation takes place in the interaction by health care professionals and patients (Feet and Naess, 2015). Knowledge-intensive organizations, such as hospitals, are dependent on continuously learning from mistakes and to make improvements and then to transfer this newly acquired knowledge between units and workers in the organization (Dammaj et al, 2016;Bustinza et al, 2019;Kim et al, 2012).…”

Quality and performance in small accounting firms

“…The majority of service quality studies have used the SERVQUAL instrument (Parasuraman et al, 1985) to measure service quality (Aga and Safakli, 2007;Armstrong and Smith, 1996;Apornak, 2017;Dammaj et al, 2016;George, 2016;Jernick et al, 2018;Kang and Bradley, 2002;Keng and Liu, 1998;Khraisat et al, 2017;Shahin et al, 2017;Yazdi, 2015). Researchers usually distribute the instrument to the customers of firms who then evaluate the services provided.…”