Investigating Student’s Satisfaction and Acceptance of Digital Technology in Higher Education in Indonesia

Abstract

The use and acceptance of digital technology, especially electronic learning in education, is essential for increasing student’s satisfaction. Electronic learning is a process to use digital technology in education. This study's objectives are figuring out the adoption of electronic learning systems using the UTAUT model with student satisfaction as the mediation. We used AMOS 24 to interpret quantitative data. This study conducted cluster sampling with a total number of respondents as many as 197 students from seven state universities in Indonesia, namely Universitas Negeri Padang, Universitas Negeri Jakarta, Universitas Diponegoro, and Universitas Negeri Semarang, Universitas Sebelas Maret, Universitas Gadjah Mada, and Universitas Negeri Yogyakarta. The findings indicated that all acceptance factors in electronic learning, such as PER, EFF, SOC, and FAC, influence electronic knowledge acceptance, referring to student satisfaction. This research contributes to the use of electronic learning in college.

Research on collaborative innovation optimization strategies for digitally enabled higher education ecosystems

“…The practical application of digital technology in the classroom is the main issue; recent research has focused on using digital devices and intelligent technology in schools rather than relying on digital technology to flexibly change teaching methods [ 10 ]. Nikou established a conceptual model to test the effect of digital technology on the literacy ability of college teachers and students [ 11 ], and Sholikah empirically examined the impact of the use of digital technology in education on student satisfaction and how this impact occurs after using a population sampling method on university students in Indonesia [ 12 ].…”

Determining the e-learning readiness of higher education students: A study during the COVID-19 pandemic

“…High satisfaction is one indicator of fulfilling most aspects of students' needs in learning. Student satisfaction can also be used as a reference to direct management toward meeting student needs in learning ( Sholikah and Harsono, 2021 ). Satisfaction indirectly affects learning and teaching activities, so the high and low outcomes are mostly associated with these factors ( Nwagwu, 2020 ; Yilmaz, 2017 ).…”

“…Pavlova (2009) classifies five important skills in using digital technology, namely awareness, literacy, capability, and creativity, and they are critical in using digital technology. The higher the level of digital technology skills, the more comprehensive the ability of students to use e-learning services so that the estuary will affect student satisfaction as users of these services ( Shehzadi et al, 2021 ; Sholikah and Harsono, 2021 ). Coşkun et al (2018) describe the process of forming student satisfaction which originally started with the fulfillment of aspects that support the achievement of their needs, including the development of technological skills in students.…”

“… El-Seoud et al (2014) prove that learning support services provide a positive signal as a driver for students to implement e-learning optimally. In providing optimal satisfaction of electronic lecture services to students ( Sholikah and Harsono, 2021 ; Topal, 2016 ), identify educational institutions' efforts, namely providing good facilities, infrastructure, and accessibility. In addition, student satisfaction will also be felt if educational institutions can become good problem-solvers in overcoming online learning problems for students ( Chandra et al, 2018 ).…”

Teachers’ Agency in Technology for Education in Pre- and Post-COVID-19 Periods: A Systematic Literature Review

“…The rapid technological change is leading towards tremendous changes in human life in every aspect, widening the opportunities available in the community [1]. The development of Information and Communication Technology (ICT) created massive pressure in education through its integration into teaching and learning, especially in the higher education arena [2]. Modern technology paves a path for developing various methods and channels in education.…”