Introduction

Bogdanor, Vernon

doi:10.5871/bacad/9780197263334.003.0001

Cited by 43 publications

(56 citation statements)

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“…Services may be grouped around citizen characteristics such as the services addressing the needs of the elderly or women (Ling, 2002;Mulgan, 2005) or they may be grouped around so-called 'wicked problems' such as social exclusion, crime, drugs and alcohol (Bogdanor, 2005). This requires co-operation between services and has been the subject of various 'joined-up government' (JUG) initiatives (Ling, 2002;Bevir & Rhodes, 2003;Bogdanor, 2005), with New Labour seeing the role of the state as being an 'enabling partner' helping to steer a fluid network of organisations in the delivery of public services (Bevir & Rhodes, 2003;Stoker, 2005). Ling (2002) lists a number of ways of creating joined-up customer/client-focused services ranging from education, information, consultation and involvement, through (community) partnership, delegated control, and public control.…”

Section: Citizens' Needs and Participationmentioning

confidence: 99%

Transformational Government? The role of information technology in delivering citizen-centric local public services

King

Cotterill

2007

Local Government Studies

137

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Following on from five years of 'electronic government', the Labour Government has recently announced a new five year plan for 'transformational government'. Like its predecessor, t-government emphasises the important role of information technology in enabling the delivery of modernised public services. Modernisation is defined as an increasing emphasis on citizen choice, personalisation of services and understanding and responding to service user needs. This paper explores the appropriateness of the t-government agenda by drawing upon lessons learned from the preceding e-government era. Arguably the most significant citizen-focused technology of the e-government era was customer relationship management. The potential of CRM to support service transformation is explored and co-production, an alternative approach to citizen-centric service design, is examined both as a way of addressing weaknesses in IT-enabled service transformation and as a candidate later stage in the evolution of citizen-centric local public services.

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Section: Citizens' Needs and Participationmentioning

confidence: 99%

Transformational Government? The role of information technology in delivering citizen-centric local public services

King

Cotterill

2007

Local Government Studies

137

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“…Its stated desire in this respect has been to move away from making policies on a one-by-one basis, for fear that the introduction of one such policy might change the context in which another policy operates so decisively that it undermines any chance of that policy being successful. Instead, coordination across policy areas has been the goal, requiring the thought process to be oriented towards a complete package of reforms rather than in terms of individual policies (e.g., Bogdanor, 2005). This makes it likely that planning practice will be considered relative to the general thrust of policy, rather than as a case on its own.…”

Section: Uk Planning In the Context Of The Financialization Of Everydmentioning

confidence: 99%

Planning for a Future of Asset-based Welfare? New Labour, Financialized Economic Agency and the Housing Market

Watson¹

2009

Planning Practice and Research

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This article focuses on core aspects of the political economy of New Labour and surveys the strategic priorities to which it is likely the planning process will have to adapt. As with other policy areas, the effects of enhanced Treasury micromanagement of the Government's reform agenda has begun to impact upon the field of planning. The prime example in this respect is the Treasury's preference for replacing state provision of welfare-enhancing services with the move towards an individualized system of asset-based welfare. The article begins with an analysis of this shift, showing how it is dependent on creating financialized economic agents who think instinctively as active saver-investors in their quest to accumulate assets to fund future consumption of welfare. In contemporary Britain the housing market dominates the accumulation of assets amongst everyday saver-investors. The article concludes by analysing the possible tension that will be introduced into the planning process because of New Labour's twin goals: (1) to defend the current value of asset wealth even as the mortgage lending market has stalled and confidence in the stability of house prices has temporarily evaporated; and (2) to restrict exclusion from private ownership in the housing market so that broadening access can be used to propel a universal move towards an individualized system of asset-based welfare.

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“…The Minister announced that he intended to appoint a commission to examine how the licensing laws might be amended so as to reduce the burden of alcohol-related problems within Irish society, but acknowledged that it was not long since a previous commission had reviewed this matter and also noted that not all alcohol policy issues fell within the purview of the justice sector (Irish Times, 1 August 2007). Alcohol policy, in the language of New Public Management, may be deemed a 'cross-cutting' issue; that is, one which cannot be satisfactorily managed by any single sector of government but which calls for a cross-cutting or 'joined-up' response from all of the central government and other public sector agencies upon which it impinges (Boyle, 1999;Bogdanor, 2005). In the absence of a joined-up governmental response to alcohol, one can expect to see a number of competing and contradictory policy lines emerging, the primary fault line lying between those sectors (mainly concerned with health, public order, and young people) which advocate greater use of alcohol control strategies and those (in the finance, business, tourism and consumer rights spheres) whose attitudes towards the drinks industry and its products are more liberal.…”

Section: Introductionmentioning

confidence: 99%

Obstacles to the Implementation of an Integrated National Alcohol Policy in Ireland: Nannies, Neo-Liberals and Joined-Up Government

Butler

2009

J. Soc. Pol.

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This article explores how proponents of a public health model of alcohol policy have, for more than a quarter of a century, argued consistently but unsuccessfully for an integrated national alcohol policy in the Republic of Ireland. It looks in particular at the past decade, a time when increases in alcohol consumption and related problems strengthened the case for such an integrated policy, and when managerial innovations in the sphere of cross-cutting management appeared to provide a template for its implementation. A number of explanations are offered for the refusal of successive governments to respond to what its advocates see as the only rational, evidence-based approach to the prevention of alcohol problems. It is argued that, unlike the Nordic countries, the political culture of independent Ireland has never been one in which the state could unilaterally impose strict alcohol control policies as a feature of its broader vision of the welfare state. It is also argued that during the recent period of economic prosperity (the so-called 'Celtic Tiger' era) the country was characterised by a neo-liberal policy climate, which was specifically antipathetic to the idea that the state should interfere directly in the alcohol market with a view to preventing related problems. It is suggested that the social partnership model of governance, to which many people attributed the country's economic success, created an atmosphere of consensualism within which the state as mediator between the two main protagonists (the public health lobby and the drinks industry) was unwilling to challenge the drinks industry. It is also concluded that this failure to create a national alcohol policy based on public health principles demonstrates the limitations of the cross-cutting, or 'joined-up', approach to public management in those areas of social policy characterised by clashing value systems or fundamental conflicts of economic interest. Finally, it is acknowledged that in Ireland, as elsewhere, neo-liberal certitudes have been effectively dethroned by the economic recession and banking crisis of late 2008; whether these more straitened economic circumstances will provide a better fit for the 'nanny state' ideals of the public health perspective on alcohol remains to be seen.

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Introduction

Cited by 43 publications

References 0 publications

Transformational Government? The role of information technology in delivering citizen-centric local public services

Transformational Government? The role of information technology in delivering citizen-centric local public services

Planning for a Future of Asset-based Welfare? New Labour, Financialized Economic Agency and the Housing Market

Obstacles to the Implementation of an Integrated National Alcohol Policy in Ireland: Nannies, Neo-Liberals and Joined-Up Government

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