Transformational Government? The role of information technology in delivering citizen-centric local public services

King, Stephen F.; Cotterill, Sarah

doi:10.1080/03003930701289430

Cited by 129 publications

(63 citation statements)

References 41 publications

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“…This hypothesis is not supported in this context and is inconsistent with previous studies [37][38][39][40] pointed out the impact of Citizen Centric on the change towards a tGovernment. The reason for that could be the lack of regular reviewing and measuring of citizen satisfaction, and participation issues have not been adequately addressed.…”

Section: Citizens' Centricity Positively Influences the Implementatiocontrasting

confidence: 56%

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A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

Alshetewi¹

2016

J Entrepren Organiz Manag

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Abstract-Governments around the world have invested significant sums of money on Information and Communication Technology (ICT) to improve the efficiency and effectiveness of services been provided to their citizens. However, they have not achieved the desired results because of the lack of interoperability between different government entities. Therefore, many governments have started shifting away from the original concept of e-Government towards a much more transformational approach that encompasses the entire relationship between different government departments and users of public services, which can be termed as transformational government (t-Government). In this paper, a model is proposed for governing factors that impact the implementation of tGovernment such as strategy, leadership, stakeholders, citizen centricity and funding in the context of Saudi Arabia. Five constructs are hypothesised to be related to the implementation of t-Government. To clarify the relationships among these constructs, a structural equation model (SEM) is utilised to examine the model fit with the five hypotheses. The results show that there are positive and significant relationships among the constructs such as the relationships between strategy and tGovernment; the relationships between stakeholders and tGovernment; the relationships between leadership and tGovernment. This study also showed an insignificant relationship between citizens' centricity and t-Government and also an insignificant relationship between funding and t-Government. document is a "live" template and already defines the components of your paper [title, text, heads, etc.] in its style sheet.

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Section: Citizens' Centricity Positively Influences the Implementatiocontrasting

confidence: 56%

“…A citizen centric involves the provision of services from the end-user's point of view rather than the perspective of the government department [36][37][38][39][40]. A t-Government project should have a citizen centric perception.…”

Section: Citizens' Centricitymentioning

confidence: 99%

A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

Alshetewi¹

2016

J Entrepren Organiz Manag

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“…Although some unifying principles may be applicable across sectors and domains and indeed are being consciously propagated, such as business models and applications being implemented in eGovernment that are borrowed from the business sector (Fountain 2001;Warner and Hefetz 2002;Ciborra 2005;King and Cotterill 2007), it is still early days to draw conclusions about the experience of identity management systems across entire sectors of public or corporate life.…”

Section: Application Areas Of Technology-based Identity Systemsmentioning

confidence: 99%

A roadmap for research on identity in the information society

Halperin

Backhouse

2008

IDIS

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As research into identity in the information society gets into its stride, with contributions from many scholarly disciplines such as technology, social sciences, the humanities and the law, a moment of intellectual stocktaking seems appropriate. This article seeks to provide a roadmap of research currently undertaken in the field of identity and identity management showing how the area is developing and how disparate contributions relate to each other. Five different perspectives are proposed through which work in the identity field can be seen: tensions, themes, application areas, research focus and disciplinary approaches and taken together they provide a comprehensive overview of the intellectual territory currently being tilled by academia on this subject. This attempt at a coherent overview is offered in the spirit of debate and discussion, and the authors invite criticism, development and improvement. Another purpose of this paper is to provide an introduction to the range and type of research that the new journal Identity in the Information Society will publish, giving researchers working in the field a clearer idea of the scope of multidisciplinary study that is envisaged.Keywords Identity in the information society . Roadmap of identity research . Multidisciplinary research . Digital identity . Privacy . Security Introduction Identity in the information society is an emerging field in academic research and the consolidation is just beginning of the discussion of what constitutes digital identity. IDIS (2008) 1:71-87

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“…E-government has sought to remodel the way in which the state and public service interact with their 'users'. This has often taken on private sector models that emphasise the individual as public service customer, as citizen or as service user (Clarke et al, 2007;King and Cotterill, 2007;Richter and Cornford, 2008) or large aggregates such as 'the community' or 'the public'. Services are remodelled around a representation of the service user as 'the customer', adapting private sector discourses and related techniques and technologies such as customer relationship management.…”

Section: Representation Of Users Citizens and Familiesmentioning

confidence: 99%

Representing the family: how does the state ‘think family’?

Cornford

Baines

Wilson

2013

Policy &Amp; Politics

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Over the last decade the family and family-centred policies and practices have received increasing attention within the public service agenda, culminating in the emphatic instruction to 'think family' individually, collectively and institutionally. This has occurred at a time when the sociology of the family has increasingly emphasised the difficulties of thinking family in a coherent way. In this article we explore this agenda through an examination of the representational tools with which public service professionals and managers have been recently equipped. We conclude by questioning the adequacy of these tools for effectively representing family relations.

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Transformational Government? The role of information technology in delivering citizen-centric local public services

Cited by 129 publications

References 41 publications

A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

A Structural Equation Model (SEM) of Governing Factors Influencing the Implementation of t-Government

A roadmap for research on identity in the information society

Representing the family: how does the state ‘think family’?

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