Interpersonal communication after 9/11 via telephone and internet: A theory                 of channel complementarity

Dutta, Mohan J.

doi:10.1177/146144804047086

Cited by 80 publications

(91 citation statements)

References 14 publications

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“…Source use is driven by interest in a particular topic, and, taken together, the information gleaned from distinct sources combines to fulfill information needs [41]. Complementarity theory has received empirical support [43], including recent attention in the cancer domain [44]. While such research provides evidence of cross-source use, it does not detail how or why cross-source engagement occurs.…”

Section: Introductionmentioning

confidence: 99%

How Do Cancer Patients Navigate the Public Information Environment? Understanding Patterns and Motivations for Movement Among Information Sources

et al. 2010

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Little is known about how patients move among information sources to fulfill unmet needs. We interviewed 43 breast, prostate, and colorectal cancer patients. Using a grounded theory approach, we identified patterns and motivations for movement among information sources. Overall, patients reported using one source (e.g., newspaper) followed by the use of another source (e.g., Internet), and five key motivations for such cross-source movement emerged. Patients' social networks often played a central role in this movement. Understanding how patients navigate an increasingly complex information environment may help clinicians and educators to guide patients to appropriate, highquality sources.

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Section: Introductionmentioning

confidence: 99%

How Do Cancer Patients Navigate the Public Information Environment? Understanding Patterns and Motivations for Movement Among Information Sources

et al. 2010

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“…Therefore, the Channel Complementarity Theory further motivated and directed this study's aims to examine the relationship between the use of multiple digital platforms (e.g., social media and HIT) for health-related purposes. The Channel Complementarity Theory in the communication literature suggests that individuals are likely to use more than one channel (e.g., television, Internet, interpersonal networks, and providers) to obtain information for a specific content if the other channels serve a similar function [29][30][31]. We hypothesize that individuals who use social media may be likely to use HIT partly due to their increased comfort level with relationship-oriented communication technologies.…”

Section: Introductionmentioning

confidence: 99%

Implications of social media use on health information technology engagement: Data from HINTS 4 cycle 3

Jackson

Chou

Coa

et al. 2016

Behav. Med. Pract. Policy Res.

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Little is known about the association between Internet/ social media use and health information technology (HIT) engagement. This study examines patterns of social media use and HIT engagement in the U.S.A. using data from the 2013 Health Information National Trends Survey (N = 3,164). Specifically, predictors of two HIT activities (i.e., communicating with a healthcare provider using the Internet or email and tracking personal health information electronically) are examined. Persons who were females, higher education, non-Hispanic others, having a regular healthcare provider, and ages 35-44 were more likely to participate in HIT activities. After controlling for sociodemographics and health correlates, social media use was significantly associated with HIT engagement. To our knowledge, this is one of the first studies to systematically examine the use and relationships across multiple types of health-related online media. KEYWORDSInternet access, Social media use, Health information technology engagement, Communication inequalities INTRODUCTION Health information technology (HIT) has the potential to be a vital tool for individuals' management of health and healthcare needs. Commonly used HIT activities include accessing electronic health records (EHR), transferring health information between patients and their healthcare providers through a secure electronic messaging system, and using e-Health tools like wearable mobile health devices to monitor health status. Engagement of HIT activities (e.g., accessing and tracking personal health information electronically to monitor one's healthcare) has been relatively low in comparison to social media use for health information purposes. However, an increasing percentage of U.S. adults are using social media to obtain information and possibly building digital literacy skills that prime them to engage with HIT. Current social media use trends suggest increased levels of digital literacy and health information activities, which may imply an individuals' likelihood for HIT engagement. Understanding patterns of social media use (both general use and health specific use) in the U.S. population and the association between social

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“…The results also provide evidence of channel complementarity (Dutta-Bergman, 2004a, 2004b, as 2009 news coverage on television and search behavior were significantly related, suggesting that individuals used those two channels in congruence to meet their needs.…”

Section: Resultsmentioning

confidence: 73%

Behavioral Consequences of Conflict-Oriented Health News Coverage: The 2009 Mammography Guideline Controversy and Online Information Seeking

Weeks

Friedenberg

Southwell

et al. 2011

Health Communication

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Building on channel complementarity theory and media-system dependency theory, this study explores the impact of conflict-oriented news coverage of health issues on information seeking online. Using Google search data as a measure of behavior, we demonstrate that controversial news coverage of the U.S. Preventive Services Task Force's November 2009 recommendations for changes in breast cancer screening guidelines strongly predicted the volume of same-day online searches for information about mammograms. We also found that this relationship did not exist 1 year prior to the coverage, during which mammography news coverage did not focus on the guideline controversy, suggesting that the controversy frame may have driven search behavior. We discuss the implications of these results for health communication scholars and practitioners.

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Interpersonal communication after 9/11 via telephone and internet: A theory of channel complementarity

Cited by 80 publications

References 14 publications

How Do Cancer Patients Navigate the Public Information Environment? Understanding Patterns and Motivations for Movement Among Information Sources

How Do Cancer Patients Navigate the Public Information Environment? Understanding Patterns and Motivations for Movement Among Information Sources

Implications of social media use on health information technology engagement: Data from HINTS 4 cycle 3

Behavioral Consequences of Conflict-Oriented Health News Coverage: The 2009 Mammography Guideline Controversy and Online Information Seeking

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