“…According to previous studies, connections on SNS can be divided into two-way connections (friends) and one-way connections (fans and followers) (Liang, Ho, Li et al, 2011). These connections do not require considerable effort, and connected people do not need to know each other in the real world (Hinson, 2011;Kim and Lee, 2011). Therefore, SNS influence the way people socialize and disseminate information, and have transformed interactions between consumers and companies (Haythornthwaite, 2002;Lewis, Kaufman, Gonzalez et al, 2008;Zhao et al, 2008).…”