Supply chain management can create value by synchronizing logistical activities among participants to reduce costs associated with duplication of effort and positioning the entire supply chain to better serve key customers (Bowersox, Closs, and Stank 1999;Stank, Keller, and Closs 2001). Cost effective and hard to replicate logistical capabilities involve a high degree of operational integration within the firm to link procurement, the inbound movement of raw materials, manufacturing, delivery of products and services to end-users, and processing returns from customers, in a cost effective manner. World-class firms expand the integrative concept by placing significant emphasis on collaborative planning and operations with selected customers and suppliers to extend the effective control of the enterprise (Stank, Keller, and Daugherty 2001).Integrated operational processes are facilitated by infrastructure development to support the wide variety of operational configurations needed to create supply chain solutions for specific customers (Bowersox, Closs, and Stank 1999). Such infrastructure support encompasses the information and measurement systems necessary to manage coordinated supply chain logistical operations. Integrated information systems provide fingertip access to coordinated data and the software needed to process it. Integrated measurement systems extend across the borders of internal functional areas and external supply chain partners to provide timely feedback that enables management to take corrective action and drive superior results.Coordinated operational processes and control structures may benefit from a strategic framework that facilitates cultivation of relationships necessary for maintaining a competence in logistics integration (Bowersox, Closs, and Stank 1999;Chow, Heaver, and Henriksson 1995). A relational strategy encourages identification of supply chain partners that share a common vision and are JOURNAL