Intermediaries as quality assessors: Tour operators in the travel industry

Clerides, Sofronis; Nearchou, Paris; Pashardes, Panos

doi:10.1016/j.ijindorg.2007.02.001

Cited by 30 publications

(17 citation statements)

References 17 publications

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“…However, in general, we can think that the official rating (the number of stars) is, at best, a noisy indicator of the overall quality of the hotel establishment (with

γ < 1

in our model) and, as a consequence, CSR might still play a role in signaling hotel product quality . As a matter of fact, Clerides, Nearchou, and Pashardes () show that tour operators incorporate their superior information into their own ratings of hotel establishments, which are, as a result, more accurate indicators of quality than nationally provided ratings (the number of stars)…”

Section: Empirical Analysismentioning

confidence: 99%

Corporate social responsibility and product quality

Calveras

Ganuza

2018

Economics Manag Strategy

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We study both theoretically and empirically the relationship between different types of corporate social responsibility (CSR) and a firm's product quality. On the one hand, observable external CSR (e.g., a firm's involvement in a social project) can be used as a signal to unobservable product quality. On the other hand, internal CSR (e.g., human resources practices such as training and labor stability) can improve a firm's labor productivity, specially in firms supplying high quality. We show that CSR may serve as a tool for a firm's product differentiation strategy, finding that both internal and external CSR enhance a firm's product quality. Moreover, this implies the existence of complementarity between internal and external CSR (they mutually reinforce each other) through product quality. We test our theoretical results with data from the hotel industry where we show that hotel establishments with a higher product quality are indeed more likely to be socially responsible, both internally and externally, indicative of the existence of complementarity.

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“…However, in general, we can think that the official rating (the number of stars) is, at best, a noisy indicator of the overall quality of the hotel establishment (with

γ < 1

Section: Empirical Analysismentioning

confidence: 99%

Corporate social responsibility and product quality

Calveras

Ganuza

2018

Economics Manag Strategy

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show abstract

“…Additionally, even if ratings (stars) are correct when first awarded, one may wonder to what extent they are followed by the authorities. As a matter of fact, Clerides et al (2008) show that tour operators incorporate their superior information into their own ratings of hotel establishments, which are, as a result, more accurate indicators of quality than nationally provided ratings (the number of stars). Additional evidence on the noisiness of stars is the existence of websites such as 'tripadvisor.com' in which consumers rate hotel services.…”

Section: Other Independent Variablesmentioning

confidence: 99%

Corporate Social Responsibility Strategy in the Hotel Industry: Evidence from the Balearic Islands

Calveras

2014

Journal of Tourism Research

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This paper attempts to identify some of the main factors affecting a hotel establishment's decision to adopt (or not), and to what extent, socially and environmentally responsible business practices. Salient among the results obtained is the fact that corporate social responsibility (CSR) is likely to be part of a hotel's product differentiation strategy; additionally, it is shown that productivity aspects such as scale economies, as well as the hotel's internal organization, also impact a hotel's CSR strategy.

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“…3 Attempts to alleviate this problem are often directed towards selecting reviewers who are expected to use objective criteria and superior information in the evaluation. For example, Clerides et al (2008) show that hotel ratings provided by tour operators are more accurate descriptors of quality than those provided by national authorities because the former are better informed. The same applies to recruitment firms specializing in evaluating job candidates on behalf of interested organizations.…”

Section: Introductionmentioning

confidence: 99%

Peer Review vs Metric-based Assessment: Testing for Bias in the RAE Ratings of UK Economics Departments

2009

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RAE ratings have been criticized as biased in favour of universities that are old, in England, large and represented on the panel. We investigate these accusations for the 1996 and 2001 RAE ratings of economics departments using independent rankings from the academic literature as quality controls. We find RAE ratings to be largely in agreement with the profession's view of research quality as documented by independent rankings, although the latter appear to be more focused on research quality at the top end of academic achievement. Accusations of bias find no support in the data, except for panel membership in 1996.

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Intermediaries as quality assessors: Tour operators in the travel industry

Cited by 30 publications

References 17 publications

Corporate social responsibility and product quality

Corporate social responsibility and product quality

Corporate Social Responsibility Strategy in the Hotel Industry: Evidence from the Balearic Islands

Peer Review vs Metric-based Assessment: Testing for Bias in the RAE Ratings of UK Economics Departments

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