Corporate Social Responsibility Strategy in the Hotel Industry: Evidence from the Balearic Islands

Calveras, Aleix

doi:10.1002/jtr.2007

Cited by 31 publications

(29 citation statements)

References 34 publications

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“…This solution confirms H3, which we defined as "hotel groups with brands in the luxury segment will involve customers more in their philanthropic activities and this will make the group more disposed to undertake corporate philanthropy." The different solutions obtained in this analysis do not enable us to infer what other authors conclude about luxury hotels being more involved in their communities (Calveras, 2015;Stylos & Vassiliadis, 2015). On the contrary, our solutions revealed participation for both below-luxury and luxury hotels.…”

Section: Why Hotel Groups Get Involved In Their Communitiescontrasting

confidence: 91%

“…Out of the 35 papers found in the literature review, only nine papers included any reference to luxury segments, and only three of these papers included results focused on that segment (Calveras, 2015;Li et al, 2015;Stylos & Vassiliadis, 2015). Other papers made some reference to donations by luxury hotels (C. A.…”

Section: Hypothesesmentioning

confidence: 99%

“…In the papers written by authors who analysed higher quality segments, Calveras (2015) and Stylos and Vassiliadis (2015) found that the higher the number of stars, the greater the involvement of hotels in CSR practices. One of the reasons they used to explain why luxury hotels are more involved in their communities is that they use CSR as a differentiation strategy (Calveras, 2015). This explains why in some countries, hotels support activities that give them higher visibility and legitimation (R. A.…”

Section: Hypothesesmentioning

confidence: 99%

“…We did find a few studies covering the analysis of the luxury segment in the hotel sector (Calveras, 2015;Li, Fu, & Huang, 2015;Stylos & Vassiliadis, 2015). Therefore, the empirical analysis carried out in this paper includes differences and similarities in philanthropic behaviour in the luxury, upper upscale, and upscale hotel segments.…”

Section: Introductionmentioning

confidence: 99%

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Why and how hotel groups in luxury segments give back to their communities

de‐Miguel‐Molina

Segarra‐Oña

2017

Journal of Tourism Research

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The paper analyses why and how hotel groups become involved in their communities through philanthropic activities. The analysis focuses on hotel groups with brands in the luxury, upper upscale, and upscale segments. The qualitative information disclosed in reports and websites by 243 hotel brands was studied to answer questions about who is involved, how they participate, and who they target. The study then focused on the 130 hotel groups owning these brands, and a qualitative comparative analysis was used to explain the combination of causal conditions explaining why hotel groups participate in their communities. The causal conditions in the analysis included the participation of different stakeholders, the characteristics of the hotel groups, and the culture of the countries. Results indicate that there is a trade-off between customer and employee participation in philanthropy, that customer involvement requires the presence of luxury brands, and that the culture of the countries (religion and altruism) stimulates the philanthropic behaviour of hotel groups.

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Section: Why Hotel Groups Get Involved In Their Communitiescontrasting

confidence: 91%

Section: Hypothesesmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Why and how hotel groups in luxury segments give back to their communities

de‐Miguel‐Molina

Segarra‐Oña

2017

Journal of Tourism Research

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“…Previously presented studies primarily recognised the importance of CSR in large manufacturing enterprises and within the hotel (lodging) sector. To date, research findings into CSR in hotel industry have confirmed that if hotel organizations adopt and integrate CSR into their organizational strategies, they can facilitate innovativeness (Čivre and Gomezelj Omerzel 2015;Calveras 2015); increase and/or improve their organizational competitiveness (Kang et al 2015;Garay and Font 2012) and brand image (Tingchi et al 2014); boost employees' and customers' loyalty (García de Leaniz and Rodríguez Del Bosque Rodríguez 2015; Lee 2016); conserve environments (Rahman and Post, 2012), while at the same time contributing to solving problems in society that may arise (Smith and Ong 2015). According to Chen (2015) travellers are progressively more concerned with how tourist companies make their money and are expecting businesses to engage in responsible activities.…”

Section: Literature Reviewmentioning

confidence: 98%

Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia

2016

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Purpose -The objective of this study is to investigate how restaurant managers' demographic characteristics influence Corporate Social Responsibility (CSR) practices in the restaurant industry. Design/Methodology/Approach -In order to analyze the influence of managers' demographic characteristics on CSR practices, industry specific practices relevant to the Slovenian restaurant industry were identified: regular financial assistance to activities and projects of the local community, employment of local staff, cooperation with local producers, active separation of all types of waste, active recyclement, active energy savement, and payment of liabilities towards suppliers on time. The quantitative research focuses on the correlation between managers' demographics and CSR practices. Data were collected through quantitative field research by applying a structured self administerred questionnaire. Findings -Research results show that the main reason for acting responsibly is related to managers' years of age, experience, and level of education. The most obvious finding to emerge from this study is that all demographic variables included in the research have a statistically significant influence in explaining restaurants' CSR behaviour. The most strongly influenced CSR practice is "Payment of liabilities". This practice is driven by managers' age, years of experience, and level of education. By understanding both, managers' demographic characteristics and their influence on CSR practices, it is now possible to more successfully implement CSR policies in the restaurant industry. It is suggested that future studies focuse on the analysis of CSR practices and managers' psychographic characteristics. Originality -This is the very first study to analyse the influence of managers' demographic characteristics on CSR engagement in the restaurant industry.

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Being sustainable: The three‐way interactive effects of CSR, green human resource management, and responsible leadership on employee green behavior and task performance

Morrison

Zhang

2020

Corp Soc Responsibility Env

107

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The main goal of this research was to analyze the three-way interactive effects of corporate social responsibility (CSR), green human resource management (GHRM), and responsible leadership on employee green behavior and task performance. Social cognition theory was adopted to explore the context-behavior-performance framework. The research hypotheses were tested using data from a survey of 261 Millennial employees in five-star hotels in China. The results indicated that the three-way interactive effect of CSR, GHRM, and responsible leadership on employee green behavior and performance was significant and positive. In addition, green behavior played a mediation role in this relationship after controlling the effect of organizational identity. This suggests that behavioral improvements are a better predictor of performance than perceptions of organizational identity. The analysis enriches the context-behavior-performance framework literature and highlights that organizations can enhance sustainability by implementing CSR, GHRM, and responsible leadership.

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Corporate Social Responsibility Strategy in the Hotel Industry: Evidence from the Balearic Islands

Cited by 31 publications

References 34 publications

Why and how hotel groups in luxury segments give back to their communities

Why and how hotel groups in luxury segments give back to their communities

Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia

Being sustainable: The three‐way interactive effects of CSR, green human resource management, and responsible leadership on employee green behavior and task performance

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