Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK

Päällysaho, Seliina; Kuusisto, Jari

doi:10.1504/ijstm.2008.019707

Cited by 30 publications

(15 citation statements)

References 14 publications

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“…Put differently, many new service ideas fail as the distribution of costs and revenues do not match. Developing the right revenue model to fit a new service concept may require considerable ingenuity (Päällysaho and Kuusisto, 2008; Chesbrough, 2006; Johnson et al , 2008). In technical engineering, the switch from hiring specialist capacity (and thus billable hours) to turnkey projects or so‐called build‐operate‐transfer contracts means in fact a switch in revenue models.…”

Section: Service Innovation As a Multidimensional Phenomenonmentioning

confidence: 99%

Capabilities for managing service innovation: towards a conceptual framework

Hertog¹,

Aa²,

Jong³

2010

Journal of Service Management

536

444

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to identify and reflect on a set of dynamic capabilities for managing service innovation and applies a dynamic capabilities view (DCV) of firms for managing service innovation. Design/methodology/approach -This theoretical paper offers a conceptual framework for managing service innovation by proposing six dynamic service innovation capabilities. This framework builds on and is integrated with a model of service innovation that covers the possible dimensions where service innovation can take place. On this basis, avenues for future research into managing service innovation are identified and managerial implications discussed. Findings -The six dynamic service innovation capabilities identified are: signalling user needs and technological options; conceptualising; (un-)bundling; co-producing and orchestrating; scaling and stretching; and learning and adapting. It is hypothesized that successful service innovators, which may include manufacturing firms developing into providers of service solutions, outperform their competitors in at least some of these capabilities.Research limitations/implications -The six dynamic service innovation capabilities identified in this theoretical paper, their mutual links as well as links with dimensions of service innovation need to be tested further. Further refinement is required in order to be able to discriminate between various industries, sizes and types of firms. Practical implications -Those involved in managing service innovation are offered a framework for systematically assessing dynamic service innovation capabilities. Originality/value -The main contribution of this paper is that it links a service (innovation) perspective to a DCV of the firm by proposing a set of six dynamic service innovation capabilities.

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Section: Service Innovation As a Multidimensional Phenomenonmentioning

confidence: 99%

Capabilities for managing service innovation: towards a conceptual framework

Hertog¹,

Aa²,

Jong³

2010

Journal of Service Management

536

444

View full text Add to dashboard Cite

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“…Likewise, informal practices of intellectual property protection are too heterogeneous among themselves, and they are usually the result of the limited knowledge that SMEs have about intellectual property, and the interaction that it has with the community in general where it develops (Pä ä llysaho & Kuusisto, 2008). Thus, informal practices of intellectual property protection provide very valuable information for researches (Kitching & Blackburn, 1998;Miles et al, 2000;Blind et al, 2003).…”

Section: Methodsmentioning

confidence: 99%

Intellectual Property in Mexican Small Business: An Empirical Research

Maldonado-Guzmán¹,

Castro²,

Marín-Aguilar³

2017

IBR

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Intellectual property is an important topic that has been usually analyzed in big enterprises from developed countries but it has been overlooked a lot in its analysis and discussion within the context of small and medium-sized enterprises (SMEs) from both developed and economically emergent countries even when they represent more than 98% of all enterprises, provide jobs to more than 50% of the labor force and produce more than 50% of the Gross Domestic Product (GDP) of any country. Thus, the main goal of this empirical research is the measurement of intellectual property in small and medium-sized enterprises through three factors: patents, brand registration and image investment by considering a sample of 125 enterprises established in Aguascalientes State (Mexico). The results obtained show that patents, brand registration and image investment seem to be good measurements of intellectual property in small and medium-sized enterprises.

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“…Gatrell & Ceh, 2003;Malmberg, 2005;Mendonca et al, 2004;Millot, 2009;Schmoch & Gauch, 2009). Päällysaho and Kuusisto (2008) found that companies providing services often use some form of protection. Therefore, trademarks are primarily used to separate a company's services from potentially competitive services.…”

Section: Trademarks and Service Marksmentioning

confidence: 99%

COVID-19 Salgını ve Hizmetlerin Dijitalleştirilmesi: Bir Marka Yaklaşımı

Alan¹

2020

TurkishStudies

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The Coronavirus (COVID-19) pandemic, which deeply affects almost all countries around the world, has unprecedented effects on businesses and industries so far. During the ongoing COVID-19 pandemic, there was a greater need for the use of internet technologies and digital applications. Due to the necessity of using digital technology-based applications to meet these needs, all countries have focused on digitalization today and have given more importance. Innovations using various advanced technologies are needed to overcome the various problems associated with this viral pandemic. Innovation allows firms to create unique products or services from competitors aiming to create value for customers. In this respect, digital technologies greatly change the evolution of product or service innovation. In the last 10 years, the effects of digital transformation on services and service innovations are rarely predictable. The aim of this study is to reveal the reflections of the digitalization effect and digital transformation on service innovations during the COVID-19 pandemic. This researches focus on digital service mark applications in the pandemic. It is possible to determine the digitalization tendency through the classes in the service mark application dataset. For this, digital service innovations are classified according to the international nice classification system. In this study, service mark applications are used as a dataset to analyze the digitalization effect on services. Analysis of service marks may contribute to a better understanding of innovation in services. As a result, it is seen that the areas most affected in the service sector are related to business management services such as human resources applications, and e-commerce platforms that aim to serve customers. In addition, it has been revealed that the digitalization tendency is high, especially in the health, education and tourism sectors.

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Intellectual property protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK

Cited by 30 publications

References 14 publications

Capabilities for managing service innovation: towards a conceptual framework

Capabilities for managing service innovation: towards a conceptual framework

Intellectual Property in Mexican Small Business: An Empirical Research

COVID-19 Salgını ve Hizmetlerin Dijitalleştirilmesi: Bir Marka Yaklaşımı

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