Inovação em serviços de saúde no Brasil: análise dos casos premiados no Concurso de Inovação na Administração Pública Federal

Ferreira, Vicente da Rocha Soares; Najberg, Estela; Ferreira, Cíntia Bragheto; Barbosa, Nelson Bezerra; Borges, Cândido

doi:10.1590/0034-76121602

Cited by 17 publications

(29 citation statements)

References 13 publications

(3 reference statements)

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“…Moreira and Vargas (2012) Researched the effectivity of the use of public purchases as an inductor factor of innovation in provider companies. Ferreira, Najberg, Ferreira, Barbosa and Borges (2014) approach the profile of the experiences which won the Innovation Award at the Federal Public Administration, in the years from 1995 to 2011. Portraying the process of adoption of innovations related to Information and Communication Technology (ICT) and its determinants, the study of Isidro-Filho, Guimarães and Perin (2012) investigates the competencies necessary for the effectuation of this process.…”

Section: Data Collectoin Source Data Origin Reseach Techniquementioning

confidence: 99%

Service Innovation: Panorama of Studies in Brazilian Journals in the Business Administration Area

Santos¹,

Ferraz²,

Verga³

et al. 2017

REUNA

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This article aims to present the Brazilian scenario about service innovation, bringing the results of an analysis made in Brazilian scientific journals in the business administration study area, with Qualis Capes classification equal or superior to B2. Based on the analysis of 36 articles, it was possible to notice that the Brazilian studies are characterized as empirical, cross-sectional and qualitative, being data collection based on interviews and documents, and data analysis mainly done by content analysis. The leading journal publishing about this subject is RAI and UnB as the institution that has the largest number of authors publishing on the subject. The most cited articles by these studies are Schumpeter (1985) and Barras (1986), and the information technology appeared as the main topic in service innovation. The collected results allowed the proposal of an agenda for future research. These opportunities for future research can contribute to the construction of a more consistent theoretical framework, allowing the progressive advancement of theoretical-empirical knowledge about service innovation in Brazilian organizations.

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Section: Data Collectoin Source Data Origin Reseach Techniquementioning

confidence: 99%

Service Innovation: Panorama of Studies in Brazilian Journals in the Business Administration Area

Santos¹,

Ferraz²,

Verga³

et al. 2017

REUNA

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“…Thus, it is possible to understand since its elaboration, objectives and strategies are need to change the reality of the society discussed. The increased relevance given on evaluation, on the another stages of public policies is clearly related to the efficiency of public expenditures and quality of services delivered, in addition to measuring effectiveness of actions of the State and announcement of the results achieved, aiming accountability to the society (Alves & Passador, 2011;Costa & Castanhar, 2003;Ferreira, Najberg, Ferreira, Barbosa, & Borges, 2014).…”

Section: Evaluations Of Public Health Policiesmentioning

confidence: 99%

The Brazilian Unified National Health System: Proposal of a Cost-effectiveness Evaluation Model

Oliveira

Passador

2016

BAR, Braz. Adm. Rev.

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The Brazilian Unified National Health System (Sistema Único de Saúde [SUS]) is in a prominent position compared to the existing social policies. One of the new tools used by SUS is known as Performance Index of the Unified Health System (Índice de Desempenho do Sistema Único de Saúde [IDSUS]), which is intended to measure the performance of each municipality. Therefore, the aim of this study was to propose a model of cost-effectiveness to compare IDSUS performance against total revenues achieved in Homogeneous Group 2, consisting of 94 municipalities and analysed using data from IDSUS and the System Information of the Public Budget for Health Care (Sistema de Informação do Orçamento Público em Saúde [SIOPS]) for the year 2011. After structuring this data, we carried out descriptive statistical and cluster analysis in order to group similar municipalities in accordance with established variables: IDSUS performance, population and total revenue in health per capita. Even with the division of municipalities into homogeneous groups and after using variables such as population and revenue to regroup them, the results showed there are municipalities with heterogeneous characteristics. Another finding is in the use and intersection of two distinct databases (IDSUS and SIOPS), which allowed for visualizing the impact of health care revenue on the municipalities performance.

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“…Toda essa inovação otimiza os processos de trabalho, o aumento da satisfação do usuário dos serviços e também a aquisição de competências organizacionais, estando, desse modo, relacionada com mudança e desenvolvimento institucional (Ferreira et al, 2014). Desse modo, Dias (2016) considera que o processo de inovação no setor da saúde é marcado pela transformação de informação em conhecimento por meio de ciclos contínuos de aprendizagem.…”

Section: Processos De Inovação Do Serviço De Saúdeunclassified

“…Já a inovação organizacional em saúde envolve o desenvolvimento de novos arranjos e estruturas institucionais para a provisão de serviços e ações de saúde. Por fim, a inovação de serviço é aquela que gera iniciativas de ação direta para a melhoria da qualidade dos serviços prestados (Ferreira et al, 2014).…”

Section: Processos De Inovação Do Serviço De Saúdeunclassified

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Prestação de Serviço em Saúde Hospitalar: Uma Análise da Inovação dos Processos em Hemodiálise no Hospital da Cidade de Passo Fundo

Falabrette

Oliveira²,

Severo

et al. 2016

RGSS

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A inovação de processos tem se tornado relevante no desenvolvimento e melhoria dos serviços de saúde prestados pelas instituições hospitalares. Nesse sentido, este estudo tem como objetivo verificar de que forma a Resolução da Anvisa n o 11/2014, relacionada com materiais de hemodiálise, contribui para a inovação em processos de saúde nesse setor, alterando os cuidados assistenciais, incluindo a questão da contaminação por hepatites. A pesquisa caracterizou-se como estudo de caso, de natureza qualitativa e exploratória. O contexto de estudo foi o setor de hemodiálise do Hospital da Cidade de Passo Fundo, considerado unidade de referência para a região norte do Rio Grande do Sul. A coleta de dados consistiu em análise de relatórios sobre o número de atendimentos e perfil dos pacientes e entrevistas semiestruturadas com 12 funcionários do setor hospitalar. Os resultados apontaram que na instituição não é comum a contaminação por hepatites durante o procedimento de hemodiálise, sendo que há um controle rigoroso de qualidade do serviço prestado. A não reutilização de dialisadores e linhas arteriais e venosas de pacientes contaminados por hepatites pode ser considerada uma inovação importante, mas, em contrapartida, gerou aumento dos custos do serviço.Palavras-chave: Inovação de Processos. Serviço de Saúde Hospitalar. Hemodiálise. Hepatite. SERVICE RENDERING IN HOSPITAL HEALTH: AN ANALYSIS OF INNOVATION PROCESSES IN HEMODIALYSIS IN THE CITY OF PASSO FUNDO HOSPITAL ABSTRACTThe innovation process has become important in the development and improvement of health services provided by hospitals. This study aims to determine how the Anvisa Resolution nº 11/2014, related to hemodialysis materials, influences or contributes to innovation in healthcare processes in this area, making changes in supportive care, including the issue of contamination by hepatitis The research was characterized as a case study, qualitative and exploratory. The study context was the hemodialysis unit of the Hospital of the city of Passo Fundo, considered a reference center for the Borthern region of Rio Grande do Sul. Data collection consisted of analysis of reports on the number of visits and patient profiles and semi structured interviews with twelve employees of the hospital sector. The results showed that within the institution contamination by hepatitis during the hemodialysis procedure is not usual, and there is a strict control of quality of service. The non-reuse of dialyzers and arterial and venous lines of patients infected by hepatitis can be considered a major innovation, but, in turn, generated an increase in service costs.

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Inovação em serviços de saúde no Brasil: análise dos casos premiados no Concurso de Inovação na Administração Pública Federal

Cited by 17 publications

References 13 publications

Service Innovation: Panorama of Studies in Brazilian Journals in the Business Administration Area

Service Innovation: Panorama of Studies in Brazilian Journals in the Business Administration Area

The Brazilian Unified National Health System: Proposal of a Cost-effectiveness Evaluation Model

Prestação de Serviço em Saúde Hospitalar: Uma Análise da Inovação dos Processos em Hemodiálise no Hospital da Cidade de Passo Fundo

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