Innovation Activity in the Hotel Sector – the Case of Croatia

Pivčević, Smiljana; Praničević, Daniela Garbin

doi:10.1080/1331677x.2012.11517568

Cited by 26 publications

(21 citation statements)

References 22 publications

(59 reference statements)

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“…Indeed, tourism service innovations are highly visible (Hjalager, 2002). The empirical findings of Pivčević and Praničević (2012) support the assumption that a high percentage of hotels tends to imitate and copy innovations introduced by competitors. Moreover, the tourism sector is marked by some particularities.…”

Section: Innovations In Tourismsupporting

confidence: 64%

“…For the purpose of our literature review, we divide previous authors into two groups. The first group of authors treat innovativeness as an input for firm competitiveness and business performance (Jiménez-Jiménez & Sanz-Valle, 2011;Nicolau & Santa-Maria, 2013;Orfila-Sintes & Mattsson, 2009;Pivčević & Praničević, 2012;Simpson, Siguaw, & Enz, 2006;Spencer, Buhalis, & Moital, 2012;Thornhill, 2006;Weerawardenaa, O'Cass, & Julian, 2006). In dealing with the turbulent external environment in today's dynamic global market, firms have to innovate to achieve long-term success and performance (Jimenez-Jimenez & Sanz-Valle, 2011).…”

Section: Introductionmentioning

confidence: 99%

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The behaviour of tourism firms in the area of innovativeness

Čivre

Omerzel

2015

Economic Research-Ekonomska Istraživanja

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Innovativeness in companies in the tourism sector can reasonably be considered to be one of the most important factors of performance. This paper highlights the importance of two determinants of tourism firms' innovativeness -namely, market and entrepreneurial orientation -focusing on the tourism sector. A conceptual model was developed and empirically tested based on 91 Slovenian tourism SMEs. The results of the study reveal the positive impact of a market and entrepreneurial orientation on innovativeness, the positive relationship of innovativeness with firm performance, and the importance of antecedents of innovativeness and their impacts on performance. Thus, tourism firms should be encouraged to introduce more entrepreneurial and marketing activities to increase innovativeness, which fosters better firm performance. On this basis, a greater competitive advantage can be reached.

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Section: Innovations In Tourismsupporting

confidence: 64%

Section: Introductionmentioning

confidence: 99%

The behaviour of tourism firms in the area of innovativeness

Čivre

Omerzel

2015

Economic Research-Ekonomska Istraživanja

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“…Having to meet the demands from the World Tourism Organisation, the inhabitants have been 'forced' to improve the infrastructure and the accommodation equipment, and, even more, to increase the number of rooms, in order to practice agri-tourism over the long-term. According to Pivcevic and Pranicevic (2012), beside the income and the increase of the standard of living, tourism encourages the development of traditional activities (crafts, handicrafts).…”

Section: Vatra Dornei Romania -Tourist Destination General Presentamentioning

confidence: 99%

A new approach on the quality evaluation of tourist services

Butnaru

Miller

Niţă

et al. 2018

Economic Research-Ekonomska Istraživanja

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a Faculty of Economics and Business administration, management marketing and Business administration, Universitatea alexandru ioan cuza, iasi, Romania; b school of tourism, Events and hospitality management, manchester metropolitan University, manchester, Uk ABSTRACT This paper emphasises how the quality of tourist services can be evaluated. The first part presents the best known models developed by specialists for service quality evaluation, then the authors created their own model. According to this model, a global quality evaluation indicator of tourist services was proposed, based on certain aspects of quality aimed by both the provider and the customer/consumer of tourist services. The calculus of this indicator was exemplified in the case of a Romanian tourist area, Vatra Dornei.

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“…The results suggested potential weakness in product development capability since product development in Croatian service firms was driven predominantly by marketing and sales. Further, innovation activity in Croatian hotel sector was analysed by Pivčević and Garbin Praničević (2012). Their results suggest that Croatian hotels were only moderately innovative and with different innovation activity according to innovation type and newness.…”

Section: Service Innovations In the Hospitality Industrymentioning

confidence: 99%

Service Innovations and Firm Performance in the Hospitality Industry: Evidence From Tourism Driven Economy

Stojčić¹,

Vojvodić²,

Butigan³

2019

Tourism in Southern and Eastern Europe

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Purpose -The purpose of this paper is to identify the impact of service innovations on firm performance in the hospitality industry in Croatia during the 2012-2014 period. Methodology -The study uses data from the most recent round of Community Innovation Survey, a confidential dataset compiled by Eurostat on innovation activities of firms in the EU member states. With means of the nearest neighbour matching treatment analysis it first explores the determinants behind the ability of firms to introduce service innovations before it explores whether firms that introduce service innovations outperform their rivals. Findings -The results of investigation suggest that service innovations emerge predominantly through transfer of knowledge and skills between organizations, through intra-firm channels and other spillover mechanisms. In addition, there is little evidence of internal organizational and marketing innovations as drivers of innovation in services. Contribution -Rising importance of services in world economy suggests that service innovations are important for firm performance and competitiveness. To the best of our knowledge, there has been no attempt to address determinants of innovation in general and service innovations in particular in the hospitality industry in Croatia, whose economy largely depends on tourism, in post crisis period. To this end, our study makes genuine contribution to the existing literature that can translate into concrete policy recommendations.

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Innovation Activity in the Hotel Sector – the Case of Croatia

Cited by 26 publications

References 22 publications

The behaviour of tourism firms in the area of innovativeness

The behaviour of tourism firms in the area of innovativeness

A new approach on the quality evaluation of tourist services

Service Innovations and Firm Performance in the Hospitality Industry: Evidence From Tourism Driven Economy

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