The behaviour of tourism firms in the area of innovativeness

Čivre, Žana; Omerzel, Doris Gomezelj

doi:10.1080/1331677x.2015.1043778

Cited by 22 publications

(12 citation statements)

References 103 publications

(103 reference statements)

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“…El contexto del sector turístico está marcado por algunas particularidades, entre ellas, el repentino y constante cambio del perfil del turista, quien demuestra estar más experimentado, dificultando así la posibilidad de brindarle experiencias únicas con cierto grado de impacto y fascinación. Adicional a esto, el turista cuenta con inmediato y mayor acceso a la información y, por ende, es capaz de organizar sus vacaciones de forma independiente, al mismo tiempo que exige servicios turísticos gestionados de manera sostenible, en conformidad con las dimensiones económicas, sociales y ambientales, expresando así su responsabilidad con el entorno (Čivre & Gomezelj, 2015).…”

Section: Innovación En Empresas Turísticas: ¿En Dónde Están?unclassified

Innovation in tourism companies, where are they and where are they going? An approach to the state of knowledge

Cruz¹,

Martínez²,

Hincapié³

et al. 2016

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Versión en español AbstractPurpose: This paper makes a literature review in order to analyze the current state of innovation in tourism companies and know the future research lines on the subject.Design/methodology: The study chose a content analysis, which purpose was to examine the scientific journal articles about tourism, business management and economic-administrative studies, considering ScienceDirect, Taylor & Francis, EBSCOHost and REDALYC databases.The procedure involves filtering papers based on criteria of relevance as addressing the issue and current facts (texts inscribed in the period 2008-2015). As a result 78 publications based on bibliographic content matrices were analyzed and classified according to their thematic profile.Moreover, a search for bases outside the above data was done, in order to know the situation of tourism companies in the Mexican context. Findings:The review shows that papers are concentrated in six broad categories: a) organizational innovation, b) innovation strategies, c) innovation in products and processes, d) technological innovation, e) knowledge management in innovation and f) innovation models.Most studies are given in the context of hotels and restaurants; showing that innovation in -1088-Intangible Capital -http://dx.doi.org/10. 3926/ic.778 tourism companies is an emerging theme study that will strengthen the development and competitiveness of the sector itself. Originality/value: It represents an innovative contribution by providing information on how ithas been addressed the issue of innovation in the context of tourism companies -restaurants and hotels-, besides provides an overview of research conducted in Mexico on the topic, being of interest to the companies and academic community. Jel Codes: M10, O30, Z31Intangible Capital -http://dx.doi.org/10. 3926/ic.778 search, selection and analysis of research; after the results according to the main topics in innovation in tourism companies are presented. Subsequently, the contributions in the Mexican context are presented. Finally, the conclusions and future research lines are showed.

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Section: Innovación En Empresas Turísticas: ¿En Dónde Están?unclassified

Innovation in tourism companies, where are they and where are they going? An approach to the state of knowledge

Cruz¹,

Martínez²,

Hincapié³

et al. 2016

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“…A inovação apresenta comportamentos diferenciados entre os sectores de produção de bens, bens e serviços e mesmo dentro do próprio sector de serviços, em que o turismo está inserido e tem se tornado cada vez mais evidente (Hjalager, 2010;Camisón & Monforth-Mir, 2012;Pikkemaat & Peters, 2006;Jacob et al, 2003;Čivre & Omerzel, 2015). Mesmo dentro do sector de turismo existe uma variedade de empresas e ramos (hospedagem, restauração, transportes, entretenimento e lazer, agenciamento/organização de viagens, etc.)…”

Section: Revisão Da Literaturaunclassified

“…Desempenho este que será tão ou mais favorável à medida em que os seus líderes, a partir da consciência do que a inovação é e dos benefícios que esta pode trazer, mobilize esforços e pessoas para criar soluções (oferta de produto ou serviço novo ou melhorado, por exemplo), agregando valor a seus clientes (Schumpeter, 1934 sintes & Mattsson, 2009;Čivre & Omerzel, 2015;Martínez-Román, Tamayo, Gamero & Romero, 2015Saunila, 2016 …”

Section: Revisão Da Literaturaunclassified

A Inovação Na Perspectiva De Diretores De Hotéis Em Aveiro – Portugal

Aires¹

2017

Revista Turismo

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Os estudos sobre inovação em hotéis merecem atenção especial por serem essas empresas consideradas sine qua non para o funcionamento da atividade turística. No entanto, ainda há escassez de pesquisas (sobretudo, qualitativas) contemplando tal temática em destinos, cujo fluxo turístico tem crescido, como é o caso de Aveiro. Assim, este artigo objetiva mostrar a concepção de inovação sob a ótica de diretores hoteleiros nesta cidade, evidenciando mais precisamente o conceito, a importância e a implementação de inovações nos últimos três anos na perspectiva destes profissionais. Utilizou-se um guião de entrevista com questões abertas. A amostra, escolhida por conveniência, foi composta por quatro diretores, indicados pela técnica chamada “bola de neve”. Para apreciar os dados, empregou-se a análise de conteúdo. Percebeu-se que a criação e/ou melhoria de serviços é principalmente resultante de sugestões de colaboradores, parcerias, captação de necessidades obtidas junto a clientes, pressão de autoridades, participação em eventos e são também influenciadas por razões ambientais. As inovações citadas, representadas basicamente por pequenas mudanças (melhorias) e reparos infraestruturais, são consideradas pelos directores algo positivo e há uma preocupação em implementá-las constantemente. A pesquisa permitiu o levantamento de informações importantes a serem consideradas no processo de medição da inovação em hotéis.

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“…Previously presented studies primarily recognised the importance of CSR in large manufacturing enterprises and within the hotel (lodging) sector. To date, research findings into CSR in hotel industry have confirmed that if hotel organizations adopt and integrate CSR into their organizational strategies, they can facilitate innovativeness (Čivre and Gomezelj Omerzel 2015;Calveras 2015); increase and/or improve their organizational competitiveness (Kang et al 2015;Garay and Font 2012) and brand image (Tingchi et al 2014); boost employees' and customers' loyalty (García de Leaniz and Rodríguez Del Bosque Rodríguez 2015; Lee 2016); conserve environments (Rahman and Post, 2012), while at the same time contributing to solving problems in society that may arise (Smith and Ong 2015). According to Chen (2015) travellers are progressively more concerned with how tourist companies make their money and are expecting businesses to engage in responsible activities.…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia

2016

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Purpose -The objective of this study is to investigate how restaurant managers' demographic characteristics influence Corporate Social Responsibility (CSR) practices in the restaurant industry. Design/Methodology/Approach -In order to analyze the influence of managers' demographic characteristics on CSR practices, industry specific practices relevant to the Slovenian restaurant industry were identified: regular financial assistance to activities and projects of the local community, employment of local staff, cooperation with local producers, active separation of all types of waste, active recyclement, active energy savement, and payment of liabilities towards suppliers on time. The quantitative research focuses on the correlation between managers' demographics and CSR practices. Data were collected through quantitative field research by applying a structured self administerred questionnaire. Findings -Research results show that the main reason for acting responsibly is related to managers' years of age, experience, and level of education. The most obvious finding to emerge from this study is that all demographic variables included in the research have a statistically significant influence in explaining restaurants' CSR behaviour. The most strongly influenced CSR practice is "Payment of liabilities". This practice is driven by managers' age, years of experience, and level of education. By understanding both, managers' demographic characteristics and their influence on CSR practices, it is now possible to more successfully implement CSR policies in the restaurant industry. It is suggested that future studies focuse on the analysis of CSR practices and managers' psychographic characteristics. Originality -This is the very first study to analyse the influence of managers' demographic characteristics on CSR engagement in the restaurant industry.

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The behaviour of tourism firms in the area of innovativeness

Cited by 22 publications

References 103 publications

Innovation in tourism companies, where are they and where are they going? An approach to the state of knowledge

Innovation in tourism companies, where are they and where are they going? An approach to the state of knowledge

A Inovação Na Perspectiva De Diretores De Hotéis Em Aveiro – Portugal

Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia

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