Innovating digital POE platforms during the COVID-19 pandemic: A case study of co-production in Brazilian social housing

Abstract

This paper deals with digital POE methods focusing on their reached potential in facilitating the face-to-face experiments demanded by the project. Recognized as a set of methods and instruments applied in environments during use, Post-Occupancy Evaluation (POE) can help manage the project process, providing diagnoses and recommendations that feed new projects and interventions in environments in use. POE approaches have been continually restructured in the face of new environmental, social, economic and especially technological demands. In early 2020, the Covid-19 pandemic, lockdowns and quarantines made it challenging to continue to apply traditional face-to-face POE-based tools and techniques. Simultaneously, the MORA Housing Research Group was carrying out a research project in the city of Uberlândia (Brazil) focusing on the understanding of the relationship between the incidence of arboviruses in the case study social housing neighbourhood, the occupants’ practices, and the built environment management, through POE. The social distancing measures applied during the Covid-19 pandemic led the research team to transform methods from face-to-face to hybrid ones, comprising digital and physical approaches to co-produce durable solutions against dengue. The work comprises a five stage method using on-shelf digital platforms and designing other 2 specifically for the project’s purposes. By introducing the digital/physical hybrid POE format, the use of social networks and messaging applications significantly reduced the number of necessary visits by researchers to the neighbourhood from 20 to 5 in the first stage of the work, saving a lot of time and effort. The new tools were easy to use for all users. Users reported finding it pleasant to participate in activities with digitally remote researchers. The findings from this project indicate that the incorporation of new digital tools to facilitate physical POE research as a novel hybrid approach provides a successful alternative approach to standard POE processes that are based on face-to-face participation.