2021
DOI: 10.1016/j.im.2021.103432
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Information technology and service diversification: A cross-level study in different innovation environments

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Cited by 21 publications
(11 citation statements)
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“…For the banking industry, ICTs had a positive impact on banking profitability and stability improvement, attributed to the intensive adoption of both IT and financial technologies (Del Gaudio et al, 2020 ). In their study on logistics firms, Lei et al ( 2021 ) provided empirical evidence for the positive impact of different ICTs such as enterprise systems (ES) and Internet of Things (IoT) use on service diversification.…”
Section: Introductionmentioning
confidence: 99%
“…For the banking industry, ICTs had a positive impact on banking profitability and stability improvement, attributed to the intensive adoption of both IT and financial technologies (Del Gaudio et al, 2020 ). In their study on logistics firms, Lei et al ( 2021 ) provided empirical evidence for the positive impact of different ICTs such as enterprise systems (ES) and Internet of Things (IoT) use on service diversification.…”
Section: Introductionmentioning
confidence: 99%
“…TD has its disadvantages as well. These are largely related to the need for complex coordination of resources across multiple technologies (Lei et al ., 2021). The more coordination is required, the costlier the firm's R&D becomes and the larger the share of organizational resources that is spent on coordination, not on production of new knowledge.…”
Section: Theory and Hypothesesmentioning
confidence: 99%
“…In many cases, the Internet is the environment for maintaining business contacts. It is easy to observe on the basis of the strengthening position of internet transactions, which is widely described in the newest world literature (Ahmad et al, 2020;Kock et al, 2020;Lei et al, 2021;Peltier et al, 2020).…”
Section: Quality and Flow Of Informationmentioning
confidence: 99%