Information Systems Quality and Success in Canadian Software Development Firms

Abstract

For years, firms have been investing millions of dollars in information systems (IS) to gain operational and strategic benefits. However, in most cases these expected benefits have not been realized because the software development community has been plagued with the delivery of low quality and unsuccessful information systems. Duggan and Reichgelt's information systems quality model was adapted with minor modifications to explore the impact of process maturity and people on IS quality in Canadian software development firms. The study also investigated the impact of IS quality on IS success. Using PLS-Graph as the statistical tool, it was discovered that people skills and contribution had the greatest impact on IS quality and that IS quality impacted IS success. These findings are important to both IS practitioners and researchers in their desire to deliver high quality and successful information systems in Canada.

How Software Quality Mediates the Impact of Intellectual Capital on Commercial Open-Source Software Company Success

“…On the other hand, other scholars identify usability, reliability, functionality, performance efficiency, portability, and maintainability as important quality measurements [40], [46]. Similarly, several studies identify functionality, usability, reliability, performance efficiency, and maintainability as the most impactful measures of software quality [14], [41], [43], [45]. Consequently, functionality, usability, performance efficiency, reliability, and maintainability indicators are adopted for the evaluation of software quality in this study.…”

“…Likewise, software quality depends on effective synchronization of the software development processes, software quality control activities, cost, and time [12], [13], [42], [43], [59]. Additionally, the mediating effect of human capital on the relationship between structural capital and software quality has also been empirically substantiated [14], [49]. Therefore, structural capital positively affects software quality through human capital.…”

“…Knowledge-based theory (KBT) is concerned with firm competence and capabilities, new product development, and innovation [26]. KBT postulates that IC is a critical knowledge-based resource that facilitates efficiency, innovation, creativity, and effectively meeting or exceeding customer expectations [2], [13], [14]. This, in turn, translates into organizational performance and sustainable competitive advantage [2], [4], [5].…”

“…Past software quality literatures suggest that software quality is impacted by structural capital [13], [59], [60]. The effect of the software development process on software quality is also empirically established [14]. Hence, software quality depends on effective coordination of the software development process, efficient budgeting and scheduling, and the ability of software engineers to manage software [12], [13], [42], [60].…”

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“…The [31] study points out that success of information systems depends on users" perceptions more than on their quality. A [32] study that reviewed 40 empirical studies on technology design concluded that user involvement matters for learning, adjusted design and increased sense of participation.…”