Information and Communication Technology and Public Service Delivery in Amuwo -Odofin Local Government Council of Lagos State - Nigeria

Ewuim, Ngozi; Nkomah, Barisua Barry; Justine, Igbokwe-Ibeto Chinyeaka

doi:10.12816/0028132

Cited by 8 publications

(9 citation statements)

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“…In fact, government bureaucratic services to the community have not been as expected according to community needs due to the low level of community satisfaction as a result of poor public services by the government bureaucracy (Ewuim et al, 2016). This condition is influenced by various factors, among others; the rapid flow of information through communication media and community mobility which causes a shift in values in society, especially in responding to the treatment of the government bureaucracy in providing services.…”

Section: Resultsmentioning

confidence: 99%

Bureaucracy Capacity of Local Governments for the Implementation of Public Services: A Literature Study

Sadat

Andika

2022

JSIP

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The purpose of this study was to evaluate the capacity of the government bureaucracy in public services. This means that the government is domiciled as a powerful organization that performs actions based on its authority and as a public legal entity that can provide services whose impact is felt directly by the community. One type of government activity as a strong organization is to provide services to the community. This is because of the acceptance of the notion of a Welfare State in the Indonesian constitution, as underlined in the fourth paragraph of the Preamble to the 1945 Constitution, that one of the goals of the State is to promote general welfare. However, public satisfaction with government bureaucratic services is still low; In this regard, it is necessary to examine the role of the government bureaucracy as a public service provider to find solutions in overcoming public service constraints and guaranteeing public relations with the government bureaucracy as a public service provider.

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Section: Resultsmentioning

confidence: 99%

Bureaucracy Capacity of Local Governments for the Implementation of Public Services: A Literature Study

Sadat

Andika

2022

JSIP

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“…For example, providing employees with continuous feedback on excellent performance will reinforce future performance (Prue and Fairbank, 1981) and will keep them engaged and glued to the organisation. Additionally, a plethora of studies have linked performance to the function of effective training (Ewuim and Ubochi, 2007;Jehanzeb et al, 2013;McNamara et al, 2012;Swart et al, 2005). Management of family hotels must spend resources to provide targeted training to employees to keep their productivity at the optimum level.…”

Section: Empirical Implicationsmentioning

confidence: 99%

Antecedents of psychological ownership among family hotel employees

Azila-Gbettor

Blomme²,

Honyenuga³

et al. 2022

JFBM

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PurposeThis paper examines the mediating process of enhancing employees' psychological ownership among family hotel employees.Design/methodology/approachA total of 1,005 employees from 197 budget-to-three-star family hotels took part in the study by completing an either self-reported or interviewer questionnaire. The respondents were selected using a convenient sampling technique. A partial least square structural equation was used to analyse the data.FindingsWork engagement and organisational performance were shown to significantly predict psychological ownership, except for counterproductive work behaviour. Both counterproductive work behaviour and organisational performance were found to predict psychological ownership. Finally, the relationship between (1) counterproductive work behaviour and psychological ownership and (2) organisational performance and psychological ownership is mediated by work engagement.Practical implicationsReplication of this model in different countries and other work settings is highly recommended for cross validating the reported findings in this study. The study emphasises the need for family hotel owners to create a conducive work environment devoid of conditions that promote counterproductive work behaviour among employees and encourage them to engage in higher productivity.Originality/valueThis study appears to be one of the first to have investigated a model linking counterproductive work behaviour, performance to psychological ownership through work engagement in the family hotel context.

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“…The reverse is the case when the service delivery is fair or satisfactorily to them. Effectiveness in service delivery entails doing the right things which measure indicators like user satisfaction, via speed, service quality, timing, and human interaction [16]. Libraries of this age can survive and retain their reputation only if they could redesign their services to attract users.…”

Section: Review Of Related Literaturementioning

confidence: 99%

Users’ Perception of the Telecommunication Technologies Used for Improving Service Delivery at Federal University Libraries in Anambra and Enugu State

Ojobor

2021

Communications in Computer and Information Science

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The study examines users' perception of the telecommunication technologies used for improving service delivery at federal university libraries in Anambra and Enugu States of Nigeria. Its specific objectives are to determine users' awareness and satisfaction on the use of telecommunication technologies in service delivery and also to highlight the roles and challenges associated with the use of the facilities in service delivery in the libraries under study. The paper adopts a descriptive survey design. Its target population was 11609 registered library users. A proportionate random sampling technique was used to select 5% (580 respondents) of the population as sample for the study. A self-developed questionnaire was used for data collection. The data collected were analyzed using mean and standard deviation. The result of the study reveals that users were aware of the use of some telecommunication technologies, but were not satisfied with the functional state of most of the technologies used for service delivery. However, the study identifies various challenging factors that undermined effective use of telecommunication technologies to improve service delivery in the study area. Among the identified challenges were poor funding, lack of competent personnel, irregular power supply and lack of internet connectivity. Suggestions are made to improve the functional state of the facilities to ensure prompt and efficient service delivery.

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Information and Communication Technology and Public Service Delivery in Amuwo -Odofin Local Government Council of Lagos State - Nigeria

Cited by 8 publications

References 0 publications

Bureaucracy Capacity of Local Governments for the Implementation of Public Services: A Literature Study

Bureaucracy Capacity of Local Governments for the Implementation of Public Services: A Literature Study

Antecedents of psychological ownership among family hotel employees

Users’ Perception of the Telecommunication Technologies Used for Improving Service Delivery at Federal University Libraries in Anambra and Enugu State

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