This paper aims to determine the perception or opinion formed in the community on the hashtag #permendikbud30 on social media twitter. The research method used is mixed methods by combining quantitative methods for statistical calculation of communication networks with a sample of 67 tweet data, 5 actors and 62 relations using netlytic and gephi, with a qualitative method for analyzing text using Digital Movement of Opinion which describes and explains the network. social network and structure. The results of this study show that #permendikbud30 is able to create the ability of netizens' opinions in a communication network with the help of the role of @sumntra_14 popular actor. Another finding is that the Minister of Education and Culture No. 30 of 2021 has support. Warganet gives a new hashtag #supportPermendikbud30.
The purpose of this study was to evaluate the capacity of the government bureaucracy in public services. This means that the government is domiciled as a powerful organization that performs actions based on its authority and as a public legal entity that can provide services whose impact is felt directly by the community. One type of government activity as a strong organization is to provide services to the community. This is because of the acceptance of the notion of a Welfare State in the Indonesian constitution, as underlined in the fourth paragraph of the Preamble to the 1945 Constitution, that one of the goals of the State is to promote general welfare. However, public satisfaction with government bureaucratic services is still low; In this regard, it is necessary to examine the role of the government bureaucracy as a public service provider to find solutions in overcoming public service constraints and guaranteeing public relations with the government bureaucracy as a public service provider.
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