Influencing the Influencers: Diversification, Semantic Strategies, and Creativity Evaluations

Seong, Sorah; Godart, Frédéric

doi:10.5465/amj.2015.1354

Cited by 16 publications

(5 citation statements)

References 111 publications

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“…Second, the suppression effect may be the underlying reason for the unexpected finding (Conger, 1974;Maassen and Bakker, 2001;Smith et al, 1992). Suppression effect is reported by many researchers (Fast et al, 2014;Gonzalez-Mul'E and Cockburn, 2017;Seong and Godart, 2018) and it is a common challenge for management and marketing researchers and the researchers from other disciplines. Third, the surprised findings may be because of the influences of variables not included in our research framework.…”

Section: Limitations and Future Studiesmentioning

confidence: 99%

Customers as “partial” employees of organizations: good or bad?

Zhuang

Babin

Borges

2019

MRR

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Purpose The purpose of this study is to address the following research questions: How do customer input and service provider (in this study, the terms firm and service provider are used interchangeably) input coproduce customer experience and response? Do different components of customer input influence customer experience differently? Design/methodology/approach Structural equation modeling (SEM) was adopted to conduct tests of the measurement model and the main hypotheses represented in Figure 1. LISREL 8.80 (Jöreskog and Sörbom, 1993) was applied for data analysis in the current study. A survey instrument was designed and used to gather data for use in this study. Data were collected using an online survey administration tool (www.qualtrics.com). Findings The results indicate that two dimensions of customer participation – information resource and codeveloper activities – demonstrate distinct impacts on customers’ responses. Specifically, customer participation (information resource) is negatively related to customer shopping values and satisfaction. However, another dimension of customer participation (codeveloper activities) is positively related to the same outcomes. Originality/value To the best of the authors’ knowledge, this study is among the first to integrate customer participation and customer orientation to understand the phenomenon of customer co-creation. The study applies for a two-dimensional customer input construct and empirically tests their impacts on customer experience. Both utilitarian value and hedonic value are included in the research framework to assess customer value experience.

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Section: Limitations and Future Studiesmentioning

confidence: 99%

Customers as “partial” employees of organizations: good or bad?

Zhuang

Babin

Borges

2019

MRR

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“…Firm visibility describes how much attention and scrutiny firms receive from stakeholders (e.g., customers, regulators, and the media) (Chiu & Sharfman, 2011). High visibility is generally associated with stronger public attention and discourse (Seong & Godart, 2018) and greater pressure from external stakeholders to engage in legitimacy‐seeking behavior (Chang et al, 2019; Gardberg & Fombrun, 2006), such as relationship building (Bunduchi, 2017), lobbying politicians (Reast et al, 2013), and CSR behavior (Chiu & Sharfman, 2011).…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Power and responsibility: How different sources of CEO power affect firms' corporate social responsibility practices

Jia

Liao

Heijden

et al. 2022

Business Ethics Env & Resp

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“…Frequency alone is, however, an insufficient proxy, especially outside of the lab. While it can be argued that novelty wears off with repetition (Berlyne, 1960;Simonton, 1980), also knowledge and memory of prior occurrences decay over time (Fleming, 2001;Sorah & Godart, 2018). This is relevant because "[n]ovel patterns can contrast with others only if those which have occurred before effect permanent changes, of a sort that can be called learning" (Berlyne, 1960, p. 19).…”

Section: Measurementmentioning

confidence: 99%

Nothing New Under the Sun: Novelty Constructs and Measures in Social Studies

Bavato¹

2022

The Generation, Recognition and Legitimation of Novelty

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The concept of novelty is central to questions of creativity, innovation, and discovery. Despite the prominence in scientific inquiry and everyday discourse, there is a chronic ambiguity over its meaning and a surprising variety of empirical measures, which muddle the interpretation of prior findings and frustrate the consolidation of knowledge. To help dispel some of the unclarity, this paper presents a survey and synthesis of conceptualizations and operationalizations of novelty scattered across social, cognitive, and organizational studies. From this analysis, I advance the argument that novelty is generally regarded as a function of frequency or proximity, and in these two complementary perspectives, it is commonly bounded its empirical study and theoretical understanding. I further argue that contextual and temporal aspects are integral to the specification of novelty and primary contributors to its multifaceted nature.

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Influencing the Influencers: Diversification, Semantic Strategies, and Creativity Evaluations

Cited by 16 publications

References 111 publications

Customers as “partial” employees of organizations: good or bad?

Customers as “partial” employees of organizations: good or bad?

Power and responsibility: How different sources of CEO power affect firms' corporate social responsibility practices

Nothing New Under the Sun: Novelty Constructs and Measures in Social Studies

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