Influence of Emotional Intelligence, Interpersonal Communication and Job Satisfaction on the Job Performance of Staff in Chevron Nigeria Limited, Warri, Delta State Nigeria

Abstract

This study investigated the influence of emotional intelligence, interpersonal communication and job satisfaction on the job performance of staff in Chevron Nigeria Limited, Warri. Four null hypotheses guided the study. The correlation research design was adopted in the study. A sample of 400 was selected by the researchers using simple random sampling technique. The instrument used for data collection was a validated and reliable questionnaire. Regression statistics was used to test the stated null hypotheses, at 0.05 level of significance. The findings in the study showed that the four null hypotheses were rejected which is an indication that there is a significant relationship between emotional intelligence, interpersonal communication, job satisfaction and job performance of staff in Chevron Nigeria Limited.

Pengaruh Budaya Kerja dan Kecerdasan Emosional terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Mediasi pada PT Matahari Department Store Tbk

“…HaI tersebut didukung oIeh hasiI peneIitian sebeIumnya yang diIakukan oIeh (Supriyanto & Troena, 2012) diperoIeh hasiI bahwa terdapat"pengaruh budaya terhadap kepuasan"kerja. Kemudian (Rozanna et aI., 2019), (Iestari & Wibawa, 2019), (Obiunu & YaIaju, 2020) menyatakan bahwa terdapat dampak yang siginifikan antara"kepuasan kerja terhadap kinerja"karyawan. Jika PT Matahari mengeIoIa"budaya organisasi maka karyawan akan puas kemudian memiIiki"kinerja yang tinggi daIam bekerja.…”

Enhancing Job Satisfaction Through Colleague Support and Communication

“…An organization consists of communication units in hierarchical relationships between one another and functions in an environment [6]. Communication is the process of delivering a message by someone and another to inform or change attitudes, opinions, or behavior, either directly orally or indirectly through the media [4]. Communication can be concluded as a process of conveying messages by someone to change or shape the behavior of other people either verbally or through the media [19].…”

“…The communication effectiveness variable is operationalized and measured by indicators described in 4 items obtained from the [20] study include: ease of obtaining information, accuracy in providing information, willingness to provide information, and openness in providing information [6]. The results of research by [4], [19] concluded that the quality of communication has a significant effect on job satisfaction.…”

“…[2] Employee attitudes and behaviour towards their work can affect the success of an organization to achieve its goals [3]. Antecedents in increasing job satisfaction are the quality of communication and good cooperation between human resources [4]. The quality of interpersonal communication is operationally defined as the level at which the content of the communication can be received and understood by other parties involved in the communication process [4].…”

“…Antecedents in increasing job satisfaction are the quality of communication and good cooperation between human resources [4]. The quality of interpersonal communication is operationally defined as the level at which the content of the communication can be received and understood by other parties involved in the communication process [4]. It can be said that the best means of achieving quality is through communication between the service provider and the service recipient.…”