Indicadores de desempenho logístico: estudo de múltiplos casos no setor de bens de capital agrícolas

Careta, Catarina Barbosa

doi:10.11606/d.18.2009.tde-11122009-135452

Cited by 1 publication

(1 citation statement)

References 13 publications

(24 reference statements)

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“…(7) Supplier = supplier environmental certifications , supplier commitment to the environment and reverse logistics practices , quality of the product provided (Lugoboni et al, 2013;Careta & Musetti, 2008).…”

Section: /190mentioning

confidence: 99%

Revisão sistemática da literatura sobre as formas de mensuração do desempenho da logística reversa

et al. 2017

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Abstract:Reverse logistics can provide a sustainable competitive advantage for the company. However, to benefit from it, companies must monitor their reverse logistics based on a performance measurement system composed of financial and non-financial indicators. Thus, this study investigated, through a systematic literature review, the ways of measuring the of reverse logistics performance. The results of this study showed that the most used indicators were the financial and/or economic performance, together with the indicators related to the clients, followed by the indicators related to the improvement of internal, environmental, innovation and growth, social and, finally, supplier processes. It should be emphasized that there is no single justification on the best measures of performance evaluation of an activity. Therefore, each company must establish the measures appropriate to its characteristics, in order to meet the company goals.

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Section: /190mentioning

confidence: 99%