2019
DOI: 10.1108/jocm-01-2019-0003
|View full text |Cite
|
Sign up to set email alerts
|

Improving SME performance through organizational memory

Abstract: Purpose Specific research on the meaning of organizational memory (OM), including databases, for small- and medium-sized enterprises (SMEs) and their performance is limited. The purpose of this paper is to investigate the relationships between open-mindedness culture (OMC), OM, SME innovativeness and customer satisfaction. Design/methodology/approach Five hypotheses were formulated and tested using the partial least squares method. The survey data were collected from 120 Polish SMEs. Findings A positive an… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1
1

Citation Types

3
31
0
2

Year Published

2020
2020
2023
2023

Publication Types

Select...
9

Relationship

0
9

Authors

Journals

citations
Cited by 27 publications
(38 citation statements)
references
References 85 publications
3
31
0
2
Order By: Relevance
“…Further, our results show that international exploration and international exploitation mediate the positive effects of RE and EMO on NPD. The findings support the argument that internationalized enterprises should improve dynamic internationalization capability through building closed connections with partners as well as through other social relations to obtain new knowledge and facilitating behaviors to collect information about markets and customers in order to provide new/novel products and services (Kmieciak, 2019), all of which serve as critically important sources of NPD. This study makes substantial contributions to organizational learning theory, proposing the concept of dynamic capability in combination with international marketing.…”
Section: Discussionsupporting
confidence: 71%
“…Further, our results show that international exploration and international exploitation mediate the positive effects of RE and EMO on NPD. The findings support the argument that internationalized enterprises should improve dynamic internationalization capability through building closed connections with partners as well as through other social relations to obtain new knowledge and facilitating behaviors to collect information about markets and customers in order to provide new/novel products and services (Kmieciak, 2019), all of which serve as critically important sources of NPD. This study makes substantial contributions to organizational learning theory, proposing the concept of dynamic capability in combination with international marketing.…”
Section: Discussionsupporting
confidence: 71%
“…Furthermore, taking up at least some facets of social constructionist perspectives would also help functional studies on organizational memory account for the mechanisms behind the mnemonic operations they observe such as the actual material practices that constitute these operations (see Blagoev et al, 2018). Finally, while recent functional research has looked into general tendencies related to organizational memory (Fiedler & Welpe, 2010; Kmieciak, 2019; Kyriakopoulos, 2011), the specific conditions under which these tendencies are confirmed in some organizations, but not in others, remain largely unclear. More in-depth case studies, in the vein of Kameo’s (2017) ethnographic study of software engineers’ utilization of organizational memory, are thus called for.…”
Section: Discussion and Future Directions For Omsmentioning
confidence: 99%
“…Fiedler and Welpe (2010)’s empirical study has generated further discussion on the effect of organizational structure on the utility of memory (e.g. Kmieciak, 2019).…”
Section: Organizational Memory Studies: Four Perspectivesmentioning
confidence: 99%
“…Open-mindedness, which encourages questioning existing thoughts and practices, being open to new opportunities, sharing ideas and evaluating different perspectives, can be depicted as a tendency to take into account new and different views for the individual; nonetheless in the context of organizations it refers to creating an environment where the search for new knowledge and its adoption is valued (Cegarra-Navarro & Sanchez-Polo, 2011;Wensley et al, 2011). As openminded employees are more creative and innovative, open-mindedness is a sought qualification in employees (Kmieciak, 2019). Obviously, to keep the organization alive the management team must be open to new opportunities (Dukeov et al, 2020).…”
Section: Open Mindednessmentioning
confidence: 99%