“…For improving the quality of student learning, even though there are a number of surveybased models that consider teacher centric and/or institution centric processes (Chapman and Henderson, 2010;Frick et al, 2010), at the detail level, to the best of our knowledge, application of CI models is relatively sparse. Penn State's IMPROVE model, which is an expansion of Shewhart (1939)/Deming (1986) 'plan-do-check [study]-act' model, demonstrates how to facilitate problem solving, decision making, and process improvement in higher education (Kelly, 2010).…”