Implementasi Pelayanan Terpadu Satu Pintu Non-Perizinan Di Ukur Dari Kepuasan Masyarakat Dengan Menggunakan Indeks Kepuasan Masyarakat

Ginting, Lia Melanie; Susanti, Elisa; Sumaryana, Asep

doi:10.24198/responsive.v1i2.20674

Cited by 4 publications

(4 citation statements)

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“…Sebagai solusi permasalahan tersebut, pemerintah menerapkan PTSP sebagai salah satu cara untuk merubah proses pelayanan publik yang sederhana, cepat, dan tepat sasaran (Ginting dkk, 2018). Kabupaten Trenggalek merupakan kawasan daerah yang telah menerapkan inovasi sistem Pelayanan Terpadu Satu Pintu (PTSP).…”

Section: Pendahuluanunclassified

Implementasi Pelayanan Terpadu Satu Pintu Dalam Mewujudkan Pelayanan Prima Di Kabupaten Trenggalek

Tyasotyaningarum

Putri

2021

MEDIASOSIAN

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Abstrak Penelitian ini menggunakan metode kualitatif, penelitian ini digambarkan secara jelas dan mendetail terkait implementasi (PTSP) dalam mewujudkan pelayanan prima di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Trenggalek. Data diperoleh dari sumber primer dan sekunder. Informan dalam penelitian ini terdiri dari empat (4) informan kunci, tiga (3) informan pendukung, dan adapun teknik pengumpulan data dalam penelitian ini dengan observasi, wawancara, dokumentasi. Hasil penelitian menunjukan secara keseluruhan Implementasi PTSP di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu untuk kepengurusan pelayanan perizinan sudah dilakukan sesuai dengan SOP dan regulasi yang ada. Komunikasi yang dilakukan antar atasan dan bawahan tentang implementasi juga sudah sesuai dengan aturan, dan komukasi yang dilakukan dengan masyarkat pun juga sudah menyeluruh. Serta untuk waktu penyelesaian, dan biaya terkait pelayanan perizinan juga sudah diatur sesuai dengan SOP yang sudah berlaku. Dilengkapi juga berbagai fasilitas yang lengkap yang ada di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu sebagai penunjang kepuasan dan kenyamanan masyarakat. Kata Kunci: Implementasi Progam, PTSP, Pelayanan Prima. Abstract This study uses a qualitative method, this research is described clearly and in detail related to the implementation (PTSP) in realizing excellent service at the Office of Investment and One Stop Integrated Services, Trenggalek Regency. Data obtained from primary and secondary sources. The informants in this study consisted of four (4) key informants, three (3) supporting informants, and the data collection techniques in this study were observation, interviews, and documentation. The results of the study show that the overall implementation of PTSP in the Office of Investment and One Stop Integrated Services for the management of licensing services has been carried out in accordance with existing SOPs and regulations. Communication between superiors and subordinates regarding implementation is also in accordance with the rules, and communication with the community is also comprehensive. As well as for the completion time, and costs related to licensing services have also been regulated in accordance with the SOP that is already in effect. It is also equipped with various complete facilities available at the Investment Service and One-Stop Integrated Service as a support for community satisfaction and comfort. Keywords: Program Implementation, PTSP, Excellent Service.

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Section: Pendahuluanunclassified

Implementasi Pelayanan Terpadu Satu Pintu Dalam Mewujudkan Pelayanan Prima Di Kabupaten Trenggalek

Tyasotyaningarum

Putri

2021

MEDIASOSIAN

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“…This satisfaction can be achieved by providing excellent service, namely services that are open, easy, accessible to all parties in need, provided adequately, and easily understood (Ismayanti, 2015). Ginting, et al (2018) added that public service quality is related to organizational capabilities in serving the community. Therefore, it needs to be managed properly through excellent service management.…”

Section: Literature Reviewmentioning

confidence: 99%

“…This model is called one-stop service, one-stop government, or single access point, which is the integration of public service from the point of view and interests of the community or customers (Kubicek & Hagen, 2001). Ginting, et al (2018) describes the pattern of one-stop service as a type of service that has a process linkage and is served through one door. This type of service can be done more quickly and efficiently, because it can be processed in parallel, administratively and technically held on one roof and one door.…”

Section: Literature Reviewmentioning

confidence: 99%

The Improvement of Excellent Service Through the Implementation of One-Stop Service: A Study in the Integrated Licensing Services Office of Brebes Regency, Central Java of Indonesia

Siswoyo¹,

Nugroho²

2019

RJOAS

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This study aimed to describe the process of implementing one stop service and to describe the factors that influence the implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency. The research was conducted at Integrated Licensing Services Office of Brebes Regency with qualitative descriptive approach. Research targets are all concerned with the process of the implementation of one stop service to improve excellent service at research location. The sampling technique using a combination of purposive and snowball sampling techniques, through in-depth interviews, observation, documentation, and literature study while data analysis using an interactive model. The result of the study concluded that implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency has not been effective and has not been accordance with the one stop service guidelines. There are still obstacles in the implementation of which several types of licenses still in process at the technical office that prolong the licensing process, there is no integration with investment activities, license settlement overtime, standards of service, and institutions that do not fit the guidelines, and the limited of facilities and budgets. Factors that affect the implementation of one stop service to improve excellent service at Integrated Licensing ServicesOffice of Brebes Regency, among other factors, namely (1) communication, (2) resources, (3) the disposition and (4) the structure of the bureaucracy. These factors indicate the relationship between the factors and mutual influence on the process of implementation due to the constraint in these factors the implementation is not effective so that excellent service cannot be realized.

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“…This is because the policy regarding effective and efficient service rules has yet to be promoted. Several things cause people to be disappointed with the administrative services provided by the government, such as the certainty of time, human resources owned, and available facilities and infrastructure (Ginting et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

The realizing good governance through integrated services in the era of society 5.0

Rifai¹

2022

j.civics

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Administrative services that often occur are considered low quality due to a lack of human resources, unclear time certainty, and inadequate infrastructure, thus giving a lousy assessment from the community. This is the background behind the formation of the Minister of Home Affairs Regulation No. 24 of 2006 regarding PTSP (One Stop Integrated Implementation Guidelines) to improve the quality of public services to the community organized by the government. However, the implementation of PTSP has yet to be implemented in all Indonesian government institutions because several institutions still have difficulties and doubts about its effectiveness. This is the author's background to discuss the Effectiveness of One Stop Administration Services for the Community. This study aims to determine whether there is effectiveness and a level of value in providing administrative services for the community through a one-stop line or system in City Y. The method used is descriptive quantitative with data collection techniques, namely observation, and interview documentation. Moreover, a questionnaire was distributed to 100 respondents selected by purposive sampling. The study results show that the one-stop administrative service is quite effective at 30%. However, it is insignificant in its effectiveness because it still requires adaptation to the system and improvements in various ways. A country can gain knowledge, prepare for the future, and self-actualize its citizens from the competency perspective.

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Implementasi Pelayanan Terpadu Satu Pintu Non-Perizinan Di Ukur Dari Kepuasan Masyarakat Dengan Menggunakan Indeks Kepuasan Masyarakat

Cited by 4 publications

References 0 publications

Implementasi Pelayanan Terpadu Satu Pintu Dalam Mewujudkan Pelayanan Prima Di Kabupaten Trenggalek

Implementasi Pelayanan Terpadu Satu Pintu Dalam Mewujudkan Pelayanan Prima Di Kabupaten Trenggalek

The Improvement of Excellent Service Through the Implementation of One-Stop Service: A Study in the Integrated Licensing Services Office of Brebes Regency, Central Java of Indonesia

The realizing good governance through integrated services in the era of society 5.0

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