Impact of psychological capital on organizational citizenship behavior

Abstract

Purpose The purpose of this paper is to examine the mediating role of work engagement (WE) between psychological capital (PsyCap) and the two facets of organizational citizenship behavior (OCB) which involves both individual and organization. It also examines the moderating role of perceived organizational support (POS) between PsyCap and WE, and WE and the two facets of OCB. Design/methodology/approach A total of 293 responses gathered from employees working in diverse service sector industries in India were assessed using structural equation modeling. Findings Overall, the results support the mediating role of WE in the PsyCap-OCB relationship, and the moderation of POS between WE and the two facets of OCB. Research limitations/implications This study helps in understanding how WE-OCB relationship can be negatively affected in the presence of high POS. Practical implications The results encourage organizations to establish systems for enhancing the engagement levels of their employees, which according to this study may be achieved by creating and maintaining vibrant work environment. Originality/value This study helps in understanding the role of POS among PsyCap, WE, \and the two factors of OCB.

The Effect of Emotional Intelligence and Political Skill on Organizational Citizenship Behavior with Job Involvement as Mediating Variable

“…The high level of job involvement is related to organizational citizenship behavior and work performance. The results of this study are in line with the results of research conducted by Manish Gupta (2017) who found that job involvement has a positive and significant effect on organizational citizenship behavior. Furthermore, research that is in line with this research is a study conducted by Andrew Adi Saputra (2013) who found results that work involvement has a positive and significant effect on organizational citizenship behavior.…”

“…This statement is supported by study conducted by Manish Gupta (2017) that results that work involvement is positively correlated on organizational citizenship behavior. It is in line with a study by Andrew Adi Saputra (2013) who finds that work involvement has significant and positive effect on organizational citizenship behavior.…”

The effects of knowledge management and risk taking on SME financial performance in creative industries in an emerging market: the mediating effect of innovation outcomes

“…Regarding the role of negative innovation outcomes as a mediator variable, it turns out that the negative innovation outcomes did not mediate the relationship between independent variables knowledge management and financial performance. This is supported by the results of Gupta and Acharya's (2018) research which states that there is no mediating effect of innovation between risk taking and performance. Considering that knowledge management did not significantly relate to SME financial performance, it is only risk taking that significantly and negatively related to negative innovation outcomes and positively related to financial performance.…”

“…This finding is encouraging for SMEs who are willing to take some risks. Risk taking is a result of thinking and acting in a different way (Gupta & Acharya, 2018). Perhaps, this is natural for these SMEs in creative industries.…”

Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes

“…However, the relationship between PsyCap and OCB was not direct; it was moderated or mediated by other variables. For example, Pradhan [3] found that PsyCap and OCB were moderated by Emotional Intelligence, while Gupta et al [22] discovered that the relationship was mediated by Work-Engagement. In terms of Nurses' performance, OCB also acts as desirable employee outcomes within the organization.…”