Impact of Business Intelligence Competencies on the Organizational Capabilities in Jordanian Banks

Abstract

This study aims to identify the role of business intelligence competencies (Managerial competencies, Technical competencies and cultural competencies) on the organizational capabilities in Jordanian banks (process improvement, innovations, flexibility, agility). Hence, a questionnaire was used to gather data to achieve the purpose of this study. Since it is difficult to cover the total population, a convenient sample was used. Therefore, 385 questionnaires were distributed and 340 were retrieved, 320 of which were suitable for analysis. Structural equation modeling via PLS3 was used to analyze the data. The findings from this study show that the level of availability of Business Intelligence competencies and organizational capabilities in Jordanian banks were medium. The core conclusion of this study proves that business intelligence competencies have a significant impact on the organizational capabilities in Jordanian banks. The main recommendation of this study was to continually assess the efficiency of business intelligence competencies in Jordanian commercial banks in order to develop them in line with the changing environment and new business requirements.

Assessing the effect of business intelligence on supply chain agility. A perspective from the Jordanian manufacturing sector

“…Furthermore, the findings revealed that BI cultural competence is a critical enabler of supply chain agility. This finding is in line with previous research which examined the effect of BI cultural competence on supply chain agility (Phutthiwat et al, 2020) and business processes efficiency (Al-Maaitah, 2018). Thus, it can be inferred that BI cultural competence is a critical enabler of supply chain agility and efficient business processes.…”

“…The culture of information and knowledge gathering, and sharing is critical for organizations to support their business strategies (Basten & Haamann, 2018;Ganguly et al, 2019). Research demonstrated that BI cultural competence is a major enabler of supply chain agility (Phutthiwat et al, 2020) and efficient business processes (Al-Maaitah, 2018). Therefore, the following hypothesis is proposed:…”

Methodology for Business Intelligence Solutions in Internet Banking Companies

“…Business intelligence solutions can be especially beneficial in decision-making if developed properly to gain competitive advantages and productivity. Al-Maaitah [28], in his study, identified the role of business intelligence skills (managerial skills, technical skills, and cultural skills) in the organizational capabilities of Jordanian banks (process improvement, innovations, flexibility, and agility). According to the author, business intelligence competencies have a significant impact on the organizational capabilities of Jordanian banks.…”